topic Re: Screen freeze in Sky Glass https://helpforum.sky.com/t5/Sky-Glass/Screen-freeze/m-p/5061431#M169221 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1895983">@maryamy</a>&nbsp;and welcome to the forum. &nbsp;Initially I just unplug your Glass TV and leave it like that for a few hours (I did mine overnight when I had a similar problem). &nbsp;See if that resolves&nbsp;the loud noise which if it is the same as I had sounded a bit like a machine gun sound.</P><P>&nbsp;</P><P>If the sound persists I would call Sky for some troubleshooting (and you can send them your video if necessary) but in my case leaving it unplugged for a while resolved it.</P><P>&nbsp;</P><P>It might be a good idea to make a short video of&nbsp;the sound/picture problem so that you have some evidence for Sky if needed.</P> Sat, 16 Aug 2025 23:21:09 GMT Fothergill1 2025-08-16T23:21:09Z Screen freeze https://helpforum.sky.com/t5/Sky-Glass/Screen-freeze/m-p/5061428#M169219 <P><STRONG>screen freezes no picture loud noises</STRONG></P><P>&nbsp;</P> Sat, 16 Aug 2025 22:54:36 GMT https://helpforum.sky.com/t5/Sky-Glass/Screen-freeze/m-p/5061428#M169219 maryamy 2025-08-16T22:54:36Z Re: Screen freeze https://helpforum.sky.com/t5/Sky-Glass/Screen-freeze/m-p/5061431#M169221 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1895983">@maryamy</a>&nbsp;and welcome to the forum. &nbsp;Initially I just unplug your Glass TV and leave it like that for a few hours (I did mine overnight when I had a similar problem). &nbsp;See if that resolves&nbsp;the loud noise which if it is the same as I had sounded a bit like a machine gun sound.</P><P>&nbsp;</P><P>If the sound persists I would call Sky for some troubleshooting (and you can send them your video if necessary) but in my case leaving it unplugged for a while resolved it.</P><P>&nbsp;</P><P>It might be a good idea to make a short video of&nbsp;the sound/picture problem so that you have some evidence for Sky if needed.</P> Sat, 16 Aug 2025 23:21:09 GMT https://helpforum.sky.com/t5/Sky-Glass/Screen-freeze/m-p/5061431#M169221 Fothergill1 2025-08-16T23:21:09Z