topic Re: Sky Glass Gen 2 Not Accepting Pin in Sky Glass

Sky Glass Gen 2 Not Accepting Pin

HorizonHems — Sat, 16 Aug 2025 13:04:56 GMT

I've just had my Sky Glass 2 delivered and wall mounted, and during the setup it's asking me for my pin.

I didn't know my pin so I've tried reseting it, using the last 4 digits of my payment info to get it to prompt me for a new pin.

After setting a new pin, it asks for mt to input my new pin again, but instead it says Incorrect Pin and stays on Attempt 0 of 3.

I've tried resetting the pin mimtople times to multiple variants, but it is not recognising any pin I save.

Re: Sky Glass Gen 2 Not Accepting Pin

HorizonHems — Sat, 16 Aug 2025 13:05:31 GMT

*multiple

Re: Sky Glass Gen 2 Not Accepting Pin

Fothergill1 — Sat, 16 Aug 2025 13:10:19 GMT

@HorizonHems The default PIN is the last 4 digits of your mobile phone number which is registered with Sky.

Re: Sky Glass Gen 2 Not Accepting Pin

Mark39 — Sat, 16 Aug 2025 13:11:21 GMT

Your setup PIN is the last 4 digits of your mobile number. Give that a try.

Re: Sky Glass Gen 2 Not Accepting Pin

Jporch316 — Sat, 16 Aug 2025 13:31:23 GMT

A year or so ago there was a pin issue which you could get around by pulling the plug when you get to the pin input screen. It did skip the pin screen on the next run through after this

Re: Sky Glass Gen 2 Not Accepting Pin

HorizonHems — Sat, 16 Aug 2025 16:08:22 GMT

This worked, thank you!