topic Re: Sky glass poor performance in Sky Glass

Sky glass poor performance

Mbzbkb — Tue, 12 Aug 2025 18:39:39 GMT

We recently added sky glass air . Connected via ethernet cable directly from router. Tv performance is slow glitches when loading shows and sometimes stops watching TV.

Called sky who said it should not have been sold to us as they cannot guarantee internet speed high enough (full fibre) where we live.

I have a open complaint and trying to see ideas to improve speed. As this is now our only TV we are stuck.

Re: Sky glass poor performance

Mark39 — Tue, 12 Aug 2025 19:10:09 GMT

@Mbzbkb wrote:

Called sky who said it should not have been sold to us as they cannot guarantee internet speed high enough (full fibre) where we live.

That's surprising. Glass works with a minimum broadband speed of 25Mbps,. I doubt your full fibre service can't provide that.

Re: Sky glass poor performance

Jporch316 — Tue, 12 Aug 2025 19:31:09 GMT

@Mbzbkb

What is your current line speed? You can connect your glass air directly to your router with ethernet to get a stable connection. You can do this straight from your tv to your router or if location is an issue get a set of inexpensive powerline adapters that will utilise your main s electric ring to hard wire your tv your router. Little setup required

Re: Sky glass poor performance

roger1949 — Tue, 12 Aug 2025 20:35:46 GMT

Still telling everyone it's poor internet speeds I see.

Re: Sky glass poor performance

MarkGoldsmith — Tue, 12 Aug 2025 20:54:04 GMT

@roger1949 wrote:
Still telling everyone it's poor internet speeds I see.

Because the majority of cases it is just that. Not internet speeds per se but the strength and stability of the local WiFi network.

Re: Sky glass poor performance

Jporch316 — Tue, 12 Aug 2025 21:02:42 GMT

@roger1949 wrote:
Still telling everyone it's poor internet speeds I see.

Literally the OP asked for ideas on increasing his internet speed .......

Re: Sky glass poor performance

Mbzbkb — Tue, 12 Aug 2025 21:20:10 GMT

We get 25.9 and was told today that's not enough

Re: Sky glass poor performance

Mbzbkb — Tue, 12 Aug 2025 21:21:07 GMT

The mysky app also says speed to the hub is poor

Re: Sky glass poor performance

MarkGoldsmith — Tue, 12 Aug 2025 22:38:12 GMT

@Mbzbkb wrote:
We get 25.9 and was told today that's not enough

Correct that right on the borderline of the minimum requiremen, and that speed would fluctuate and decrease if other devices are using the internet.

Re: Sky glass poor performance

Fothergill1 — Tue, 12 Aug 2025 23:45:41 GMT

@Mbzbkb wrote:
We get 25.9 and was told today that's not enough

Hi @Mbzbkb The absolute minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else using up your bandwidth.