topic Re: Equipment return request in Sky Glass

Equipment return request

als84 — Sun, 10 Aug 2025 19:56:58 GMT

Why is the message appearing on my account -

Changes to your Sky portfolio

The following devices are due to be returned:

Sky Stream puck

Any changes to your payments will be reflected on your next bill.

Re: Equipment return request

mikealanr — Sun, 10 Aug 2025 20:25:32 GMT

Hi @als84

We are fellow subscribers on the community not Sky support so cannot answer this. Have you cancelled whole home or changed your services recently?

MikeAlanR

Re: Equipment return request

als84 — Sun, 10 Aug 2025 22:50:46 GMT

Thanks for your reply. I recently added sky movies to my package....

Re: Equipment return request

mikealanr — Mon, 11 Aug 2025 10:02:55 GMT

Hi @als84

Check to make sure that if you are a whole home subscriber that this hasn't been removed. If you will need to speak to Sky to understand why they think you need to return your puck.

MikeAlanR