https://helpforum.sky.com/t5/Sky-Glass/I-m-deaf-and-can-t-phone-sky-but-I-have-a-problem/m-p/5056687#M168957 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4362110">@Smalljulie</a>&nbsp;</P><P>&nbsp;</P><P>Sky provide an accessable service. See: <A href="https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers" target="_blank">https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers</A>.</P><P>&nbsp;</P><P>We are fellow subscribers on the site not sky support but can give you some pointers. Usually this points to poor broadband connectivity either between your puck and your router or your broadband bandwidth.</P><P>&nbsp;</P><P>Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix&gt; get help &gt; connectivity check.</P><P>&nbsp;</P><P>Somethings which may help: repositing your puck if in a TV unit or behind your TV etc, checking in the channel of your WiFi network, deploying a mesh system / extenders or trying ethernet cable or home plugs (rember to turn WiFi off in settings on puck).</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 10 Aug 2025 20:24:07 GMT mikealanr 2025-08-10T20:24:07Z https://helpforum.sky.com/t5/Sky-Glass/I-m-deaf-and-can-t-phone-sky-but-I-have-a-problem/m-p/5056683#M168956 My puk keeps freezing I can't phone sky because I'm hard of hearing Sun, 10 Aug 2025 20:17:02 GMT https://helpforum.sky.com/t5/Sky-Glass/I-m-deaf-and-can-t-phone-sky-but-I-have-a-problem/m-p/5056683#M168956 Smalljulie 2025-08-10T20:17:02Z https://helpforum.sky.com/t5/Sky-Glass/I-m-deaf-and-can-t-phone-sky-but-I-have-a-problem/m-p/5056687#M168957 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4362110">@Smalljulie</a>&nbsp;</P><P>&nbsp;</P><P>Sky provide an accessable service. See: <A href="https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers" target="_blank">https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers</A>.</P><P>&nbsp;</P><P>We are fellow subscribers on the site not sky support but can give you some pointers. Usually this points to poor broadband connectivity either between your puck and your router or your broadband bandwidth.</P><P>&nbsp;</P><P>Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix&gt; get help &gt; connectivity check.</P><P>&nbsp;</P><P>Somethings which may help: repositing your puck if in a TV unit or behind your TV etc, checking in the channel of your WiFi network, deploying a mesh system / extenders or trying ethernet cable or home plugs (rember to turn WiFi off in settings on puck).</P><P>&nbsp;</P><P>MikeAlanR</P> Sun, 10 Aug 2025 20:24:07 GMT https://helpforum.sky.com/t5/Sky-Glass/I-m-deaf-and-can-t-phone-sky-but-I-have-a-problem/m-p/5056687#M168957 mikealanr 2025-08-10T20:24:07Z