topic Re: ERR2 on sky glass in Sky Glass

ERR2 on sky glass

Peterw23 — Sun, 27 Jul 2025 14:44:14 GMT

If I try to watchUHD I get code ERR2

Re: ERR2 on sky glass

Jporch316 — Sun, 27 Jul 2025 18:42:41 GMT

Hi @Peterw23

do you pay for the UHD add on pack ?

Re: ERR2 on sky glass

shadow971959 — Wed, 06 Aug 2025 18:01:51 GMT

same here

ERR2 error

sam+harman — Thu, 07 Aug 2025 18:50:26 GMT

Attempting to watch The Hundred in UHD via c405 pressing the "red" button but get an ERR2 error

any thoughts on how to fix?

Sky stream ultra hd error

Mojav — Thu, 07 Aug 2025 19:39:55 GMT

Hi , I am getting this error trying to watch hundred in uhd with the sky button

Is it just me ?

Re: Sky stream ultra hd error

Jporch316 — Thu, 07 Aug 2025 20:43:31 GMT

@Mojav

If the error doesn't disappear after a power reboot would suggest it could be an issue with that particular episodes meta data.

try sending viewerR@sky.uk an email with the details as they can deal with missing / non functional episodes

Re: Sky stream ultra hd error

shadow971959 — Thu, 07 Aug 2025 21:31:54 GMT

not an episode was the cricket

Re: ERR2 on sky glass

irobo_2308 — Fri, 08 Aug 2025 13:56:11 GMT

I am getting exactly the same error on my Sky Puck when attempting to watch the live cricket in UHD.

Re: ERR2 on sky glass

Jporch316 — Fri, 08 Aug 2025 14:08:47 GMT

It needs reporting to viewerR@sky.uk

Re: ERR2 on sky glass

bodhidhamma — Fri, 08 Aug 2025 18:10:16 GMT

Access the programme tile at main menu. Underneath there are options to start at the beginning. One of them is UHD. Press start. Now press right button to the limit. You are now watching the hundred live in UHD!

Re: ERR2 on sky glass

DSalisbu — Fri, 08 Aug 2025 18:22:44 GMT

Thank you so much Bodhidhamma. I've been searching for a solution to this for two days!!! Worked a treat 👍

Re: ERR2 on sky glass

bodhidhamma — Fri, 08 Aug 2025 18:24:48 GMT

Glad to be of help.

Re: ERR2 on sky glass

sam+harman — Fri, 08 Aug 2025 18:39:10 GMT

What if theres no tile on the main menu?

Re: ERR2 on sky glass

sam+harman — Fri, 08 Aug 2025 18:41:36 GMT

Its a good workaround and thanks for sharing but doesn't solve the issue if theres no tile on the main menu unfortunately

Re: ERR2 on sky glass

DSalisbu — Fri, 08 Aug 2025 18:59:26 GMT

Select sky cricket had from the tv guide and then do the same trick (start from beginning and advance to end). came up uhd for me again doing that too

Re: ERR2 on sky glass

sam+harman — Fri, 08 Aug 2025 19:01:51 GMT

Good shout ☺️

Re: ERR2 on sky glass

DSalisbu — Fri, 08 Aug 2025 19:04:29 GMT

Having said all that, it would be nice if Sky solved the root cause and got the 3 colour dots button working!!!!

Re: ERR2 on sky glass

D+Hig — Fri, 08 Aug 2025 19:09:24 GMT

On my Sky Glass Gen 2 upstairs the three dots work but not on my Sky Glass Air but that advice does help very much 👍

Re: ERR2 on sky glass

DSalisbu — Fri, 08 Aug 2025 19:22:45 GMT

Now the cynic in me might begin to wonder if this is the opening shot in a campaign to 'encourage' us to upgrade to Sky Glass Gen 2 😉

Re: ERR2 on sky glass

D+Hig — Fri, 08 Aug 2025 19:42:42 GMT

It shouldn't work that way, I used to have that problem with the puck but you never know with Sky