topic Re: Mason in Sky Glass

Mason

Mason20 — Fri, 08 Aug 2025 10:50:06 GMT

My sky glass tv is stuck on a software update and won't let me use the tv

Daniel0210 — Fri, 08 Aug 2025 11:34:46 GMT

I will move your post from the Sky+ board.

BenJoBanjo — Fri, 08 Aug 2025 11:36:28 GMT

@Mason20 wrote:
My sky glass tv is stuck on a software update and won't let me use the tv

Connect it to your router with an ethernet cable and restart it. This should allow the update to finalise.

Fothergill1 — Fri, 08 Aug 2025 13:26:21 GMT

Hi @Mason20 Try the procedure in the following link but if you are still having issues after that then call Sky for some additional troubleshooting. https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

As suggested by @BenJoBanjo connecting your Glass TV via an Ethernet cable may also help (I think it is included in the link)