topic Re: Sky glass gen 2 ui very laggy in Sky Glass

Sky Glass Gen 1 & 2: UI Lag

Lc35 — Mon, 04 Aug 2025 12:31:13 GMT

In the last couple of weeks the ui has become very laggy unresponsive, i have rebooted everything including router numerous times with no change.

my internet speed is stable at 250mb/s its becoming very frustrating.

Moderator note: subject of thread updated to better reflect the conversation

Re: Sky glass gen 2 ui very laggy

BenJoBanjo — Sat, 02 Aug 2025 14:15:39 GMT

@Lc35

Your account may be hosted on a very busy and congested Sky server, or your network connection is experiencing high levels of jitter.
Try connecting via Ethernet cable and turn WiFi off in the settings. This caps network speed at 100Mbps but should give as stable a connection as possible.
If you can't use Ethernet then try changing your WiFi channel as it may be getting interference. Sky Glass can be very sensitive to network speed and quality fluctuations, so even if it appears that you have a decent speed, if it's not consistent Glass will have issues.

Re: Sky glass gen 2 ui very laggy

Gothorp+23 — Sat, 02 Aug 2025 15:36:38 GMT

I have noticed that our gen 1 glass is very laggy over the last couple of days and we are connected via Ethernet cable .....must be an issue sky's end

Re: Sky glass gen 2 ui very laggy

Jporch316 — Sat, 02 Aug 2025 16:53:15 GMT

I have noticed periods of a few days every so often where my gen 2 gets laggy - I tend to pull the plug for a few minutes ...... not sure it makes much difference really though.

Re: Sky glass gen 2 ui very laggy

Fothergill1 — Sat, 02 Aug 2025 16:59:41 GMT

Interestingly someone on the Stream board is reporting the same thing with their puck being sluggish but I haven't noticed this at all (yet). The suggestion on that thread was also a reboot.

Re: Sky glass gen 2 ui very laggy

andrs — Sat, 02 Aug 2025 17:13:47 GMT

Noticed this too only the last couple of days on my sky glass gen 2 don't believe it's anything to do with my internet connection

Re: Sky glass gen 2 ui very laggy

Donpaulos — Sat, 02 Aug 2025 17:53:09 GMT

Yep, noticed the same thing recently too!

Re: Sky glass gen 2 ui very laggy

krduke — Sat, 02 Aug 2025 18:45:35 GMT

Same for me as well Gen 1

Re: Sky glass gen 2 ui very laggy

karl+mufc — Sun, 03 Aug 2025 14:09:45 GMT

Same here on 55 gen 2 .

UI has been lagging for a couple of days now.

Ethernet connected.

Re: Sky glass gen 2 ui very laggy

nathangrimmer — Sun, 03 Aug 2025 14:29:33 GMT

Same here Gen 1

YouTube unresponsive most times. Have to reboot TV!

Dodgy update I think

Re: Sky glass gen 2 ui very laggy

Totalwar2 — Sun, 03 Aug 2025 21:53:50 GMT

I have this problem for the last few days as well.

sky glass generation 2.

Connected by cable.

internet speed 1 gigabyte.

Re: Sky glass gen 2 ui very laggy

TwistedTech — Mon, 04 Aug 2025 01:43:11 GMT

Confirmed same issue with a brand new Sky Glass Gen 2.

I'm guessing a recent update bug for version: QS037.026.00P.

I've got mine hooked up on a near perfect Unfi WiFi 900Mbps setup, so pretty sure with others now reporting the same issue we can rule out network issues at this stage.

Through testing I've found it works normally until you go to watch any of the TV channels, they load and work but when you back out it lags really bad on the main menu UI.

However if you reboot or load an app, Netflix for example it quits the TV channel and restores performance?...

Re: Sky glass gen 2 ui very laggy

andrs — Mon, 04 Aug 2025 10:43:25 GMT

Is this going to be escalated?

Re: Sky glass gen 2 ui very laggy

nathangrimmer — Mon, 04 Aug 2025 11:09:13 GMT

So bad, do they actually test their software updates anymore?

Re: Sky glass gen 2 ui very laggy

BenJoBanjo — Mon, 04 Aug 2025 11:15:30 GMT

It's clearly some kind of server issue because that's where the bulk of SkyOS runs from.

I'm surprised Sky haven't commented yet. A simple 'please bear with us whilst we carry out some housekeeping' kind of statement would help...

Re: Sky glass gen 2 ui very laggy

KevNewMedia — Mon, 04 Aug 2025 12:28:45 GMT

Hi Everyone

Thanks for making us aware of this problem.

We've escalated the problem to our support teams and will let you know when we hear back.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Sky glass gen 2 ui very laggy

mrwwt — Mon, 04 Aug 2025 15:46:43 GMT

Think it must be a server thing. My Gen 2 is on QS037 and my Air is on QS038 and they both do it.

@nathangrimmer wrote:
So bad, do they actually test their software updates anymore?

Re: Sky glass gen 2 ui very laggy

slaters — Tue, 05 Aug 2025 09:24:36 GMT

Ours is the same has been since around Friday. It loads up fine but when you are going up/down on the UI it's very slow, same with the playlist it's extremely slow going from tile to tile and even hurts the eyes as your getting some sort of background brightness when it moves if that makes sense with the tiles moving so slowly.

I've done the usual unplugging the set, we have glass generation 1.

Re: Sky Glass Gen 1 & 2: UI Lag

Caesium — Tue, 05 Aug 2025 17:40:56 GMT

My gen 2 is also slow to respond to the remote through the UI, it's only 2 months old.

I have gigabit internet and gigabit Ethernet running on UniFi hardware. It's definitely not my network.

Re: Sky Glass Gen 1 & 2: UI Lag

Lc35 — Thu, 07 Aug 2025 11:44:54 GMT

Problem still persists in fact getting worse.

No feedback from sky on this yet ? Something would be nice as its not cheap having sky and i am not getting what i am paying for. Very poor indeed