topic Re: Sky Glass does not load or goes blank in Sky Glass

Sky Glass does not load or goes blank

MarkV3005 — Fri, 01 Aug 2025 10:41:35 GMT

I have 1 year old Glass TV which has started showing a banner - "Please wait for your programme to load" before reverting to Home TV screen or going blank. How can I fix this??

Re: Sky Glass does not load or goes blank

Fothergill1 — Fri, 01 Aug 2025 11:35:19 GMT

Hi @MarkV3005 This is a known issue and Sky are currently working on a solution.

I have learnt from experience that no amount of messing about resolves it except a reboot which can be done by going to Settings > System Management > Resets & updates > Restart device. it takes about 2 minutes to complete the reboot and you will have a blank screen for a while so don't worry when this happens.

Obviously we should't need to reboot but as I say it is the easiest and quickest way to get things working again until Sky resolve the issue.

Re: Sky Glass does not load or goes blank

MarkV3005 — Fri, 01 Aug 2025 12:11:42 GMT

Most grateful; familiar with the restart and wonder if reset might be worth it. I will

call Sky and keep the pressure on !!

Re: Sky Glass does not load or goes blank

Fothergill1 — Fri, 01 Aug 2025 21:58:48 GMT

Hi @MarkV3005 I just had the waiting for programme to load & technical error when selecting the Gilded Age S3:E3 from my continue watching rail. I rebooted and it got rid of the problem (until the next time). I'm now happily watching the episode in question.