topic Re: When changing tv from puc to glass constantly have to resign into apps in Sky Glass

When changing tv from puc to glass constantly have to resign into apps

Dazzar51 — Mon, 14 Apr 2025 19:43:38 GMT

When I move from one tv to another I have to resign into the app ie. Watch channel 5 downstairs then go upstairs and have to go into internet and log in again then repeat if I want to watch TV in another room on a puc.

Re: When changing tv from puc to glass constantly have to resign into apps

Addie15 — Tue, 15 Apr 2025 07:55:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: When changing tv from puc to glass constantly have to resign into apps

Dazzar51 — Fri, 09 May 2025 19:11:50 GMT

No one responded

Re: When changing tv from puc to glass constantly have to resign into apps

Dazzasky — Fri, 09 May 2025 19:44:20 GMT

@Dazzar51 wrote:
No one responded

Hello @Dazzar51 I have escalated your post for you. Keep an eye out for a message from Sky. More than likely will be tomorrow if there are no problems.

Re: When changing tv from puc to glass constantly have to resign into apps

Lisa-P1987 — Sat, 10 May 2025 07:37:19 GMT

Hi there, there is already an open chat for Dazzar51

Re: When changing tv from puc to glass constantly have to resign into apps

Dazzar51 — Tue, 24 Jun 2025 05:07:11 GMT

Still having this issue even down to Apple TV when signed in one tv if I go to another I have to resign in each and every time

Re: When changing tv from puc to glass constantly have to resign into apps

Dazzar51 — Tue, 22 Jul 2025 20:49:29 GMT

This is still happening and there is no open chat , channel 4 today cannot move between tvs without keep logging in via the internet

Re: When changing tv from puc to glass constantly have to resign into apps

Jporch316 — Wed, 23 Jul 2025 06:18:48 GMT

@Dazzar51

I have escalated your call again

Sky escalations

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: When changing tv from puc to glass constantly have to resign into apps

Dazzar51 — Fri, 01 Aug 2025 16:08:45 GMT

Again I wrote to them and they never came back does anyone actually know how to resolve this as I'm sick and tired of having to sign into channel 4, channe, 5 etc every time I watch it on a different tv

Re: When changing tv from puc to glass constantly have to resign into apps

Mark39 — Fri, 01 Aug 2025 16:18:56 GMT

@Dazzar51 what did Sky say in the online chats arranged for you?

Re: When changing tv from puc to glass constantly have to resign into apps

Fothergill1 — Fri, 01 Aug 2025 17:48:49 GMT

@Dazzar51 I see ytou have had 3 escalations so I'm not sure why you have not been receiving them.

If I was having this issue with my Puck I try the recovery process so it might be an option with your Glass TV? From memory I think you have to sign back into all your Apps again but it might solve your problem. It's up to you but if you want to try this is the procedure:

On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.
Switch off your TV at the mains plug socket. There's no need to unplug it.
Press and hold the Standby button on the right-hand side of the TV.
Keeping your finger on the button, switch the power back on at the mains and wait until you see the LED lights flash, then remove your finger.
Let the Sky Glass TV complete the recovery process. This can take up to 15 minutes, depending on your broadband speed.
Switch the TV back on and follow the steps on screen to set up your TV

Good luck 🤞