topic Sky shop error 1018 in Sky Glass

Sky shop error 1018

Stuartmcct — Sun, 27 Jul 2025 12:54:16 GMT

I am unable to accesss sky shop via sky glass air. I keep getting error code MYSKY_1018

Re: Sky shop error 1018

mikealanr — Sun, 27 Jul 2025 19:54:37 GMT

You will need to speak to Sky (we are fellow subscribers here on the community) as this usually points to an issue which needs a back end team need to resolve. If you are wanting to active Discovery and or paramount or add services you should be able to do this in the my Sky app in the meantime.

MikeAlanR

Re: Sky shop error 1018

Stuartmcct — Sun, 27 Jul 2025 19:57:26 GMT

Thanks for this. I have tried via live chat but the bot is t helpful and can't reach anyone via phone. Is there a way to contact them via community?

Re: Sky shop error 1018

mikealanr — Sun, 27 Jul 2025 20:07:06 GMT

Hi @Stuartmcct

Sure. I've escalated your post to Sky. Look out for a chat bubble as described here; https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

MikeAlanR

Re: Sky shop error 1018

Stuartmcct — Sun, 27 Jul 2025 20:08:16 GMT

Thank you so much 😁

Re: Sky shop error 1018

Addie15 — Mon, 28 Jul 2025 07:22:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Stuartmcct.

Re: Sky shop error 1018

jfo1959 — Tue, 05 Aug 2025 09:27:07 GMT

I am having the same problem. I recently purchased sky glass air. I checked all my apps and they worked fine. However after a couple of days Disney+ stopped working and I have been asked to renew my subscription. I've tried to do this via sky shop but get the same error message MYSKY_1018. I can easily renew my subscription on the Disney site but I don't know if I have to do it via sky shop. I don't want to renew subscription on Disney only to find it won't work on sky glass