topic Re: Programme load and technical difficulties in Sky Glass

Programme load and technical difficulties

Tibette — Thu, 24 Jul 2025 20:09:47 GMT

While in live program picture stops with black line at the top and note wait until program loading but in a minute program stops with notification this program has a technical problem try again later.

Had a constant update the software and advised that if the fault keeps coming it may be a fault with the device and I may need it replaced. My Sky Glass is still under warranty but the second advisor didn't want to advise how to request a replacement.

Re: Programme load and technical difficulties

Tash18 — Thu, 24 Jul 2025 20:39:07 GMT

I'm having the same problem and cant actually speak to anyone from sky to help!

Re: Programme load and technical difficulties

DP5 — Fri, 25 Jul 2025 10:40:34 GMT

+1 same problem.. been happening all week

Re: Programme load and technical difficulties

Fothergill1 — Fri, 25 Jul 2025 10:48:58 GMT

@Tibette and @DP5 when this happens to me I find resetting the puck gets everything working correctly again (until the next time). This is best done in the Settings > System Management > resets & updates > Restart device menu (it takes a couple of minutes so don't worry when you get a blank screen for a bit)

Re: Programme load and technical difficulties

DP5 — Fri, 25 Jul 2025 10:53:47 GMT

Thanks, yes a reboot works, but then the next day the same issue occurs. Its not really a long term solution. Seems odd its just started and affecting a few people at once. Perhaps sky have performed a change?

Re: Programme load and technical difficulties

Fothergill1 — Fri, 25 Jul 2025 10:56:59 GMT

@DP5 I know Sky are aware and are looking into a solution which will no doubt for part of an update in the future. Not ideal I know but in the interim the reboot is the only fix I have found. I have learnt from experience that messing about with trying other things doesn't work so as soon as I see the message I reboot.