topic Re: Sky glass TV problems in Sky Glass

Sky glass TV problems

RobertSaxton — Sun, 20 Jul 2025 13:11:23 GMT

Hi does anyone else have trouble with sky glass TV constantly freezing and also making a very loud noise when freezing, this problem we have had from day one of having sky glass

Re: Sky glass TV problems

peter-marlow+1966 — Sun, 20 Jul 2025 13:18:35 GMT

What is your broadband speed, and how is the tv connected, ethernet cable is the best way and it's more stable

You can check what speed your tv is getting by opening your Netflix app going to help, opening it and go to check your network and run that

Re: Sky glass TV problems

BenJoBanjo — Sun, 20 Jul 2025 14:55:29 GMT

@RobertSaxton wrote:
Hi does anyone else have trouble with sky glass TV constantly freezing and also making a very loud noise when freezing, this problem we have had from day one of having sky glass

This has been a fairly regularly reported issue since Sky Glass launched in 2021. It seems to randomly occur on both the gen1 and gen2 model. A large number of customers have reported that a reboot normally cures the issue, for a while at least. If it doesn't then you should contact Sky for further troubleshooting. If you are still under warranty and the issue continues then they will normally replace the TV.

Re: Sky glass TV problems

Fothergill1 — Sun, 20 Jul 2025 16:26:53 GMT

Hi @RobertSaxton This happened to me about 3 years ago and it was very disconcerting. I unplugged it and then went out for a couple of hours. When I plugged it back in again it was back to normal and didn't happen again until I sold my Glass TV about a year later (I moved to Stream).

Give it a try but if it doesn't help or it happens again call Sky for some more troubleshooting. If your Glass is less than 24 months old it is still covered by warranty.

Re: Sky glass TV problems

Claire-R — Sun, 20 Jul 2025 17:11:36 GMT

I've been having the freezing issues, but without the loud noise. Also having trouble accessing apps. I have tried the reboot, but that doesn't seem to have helped. May have to contact Sky as I'm less than a year in.