topic Re: Returned Sky Glass Gen 2 in Sky Glass

Returned Sky Glass Gen 2

ShoppingTelly — Tue, 04 Mar 2025 11:06:23 GMT

I returned my Sky Glass Gen 2 in precect condition, today I received the following email.

They know I have mental health issues after trying to take my own life so they send this email after writing to the CEO office as I am not able to phone.

Just don't know what to do.

I do have photos to show it perfect as it left here and video of them collecting it.

(view in My Videos)

Re: Returned Sky Glass Gen 2

Mark39 — Tue, 04 Mar 2025 11:43:59 GMT

I imagine it's a standard email.

I'd suggest raising a formal complaint, enclosing the photos you took prior to the tv being collected..

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Returned Sky Glass Gen 2

Chasloyal — Tue, 04 Mar 2025 12:22:02 GMT

Wow and I mean proper wow 😱

Re: Returned Sky Glass Gen 2

82bit — Tue, 04 Mar 2025 14:18:42 GMT

Dirty, rotten underhand business practices. The logistics company clearly damaged it, probably by lobbing it into the back of the truck like they do.

Shout, scream and protest this charge as hard as you can.

Re: Returned Sky Glass Gen 2

SpaceSparkie — Tue, 04 Mar 2025 15:05:36 GMT

Hi @ShoppingTelly

Thank you for getting involved in the community 😀

I'm sorry you are having this issue, Please take a look at our Accessibility Team here they will be able to assist you and offer a number of forms of contact which are linked on the page as well

Thanks

Sarah

Community Moderator

Re: Returned Sky Glass Gen 2

Dazzar51 — Fri, 09 May 2025 19:24:35 GMT

Legally you can show that it left your premises intact but not working as the video does not show them turning it on, so ask them what the damage has been done to make them make the full payment demand, then when they tell you point out you have video that shows it left you intact and you will be fine, if they say it has no picture refer to your video again and say that they did not test it ....

Re: Returned Sky Glass Gen 2

Clarebuk — Sat, 19 Jul 2025 07:30:16 GMT

Same thing happened to me , I had sky air now being charged £509 for minor damage to the stand , I am housebound by illness I don't have £500 to pay am disputing it and they can take me to court , I don't have the money to pay

Re: Returned Sky Glass Gen 2

Daniel0210 — Sat, 19 Jul 2025 09:31:31 GMT

@Clarebuk

Did you take photos of the condition of the TV including the stand before it was returned?

Your other post has been removed to prevent duplication of any responses.

Re: Returned Sky Glass Gen 2

Clarebuk — Sat, 19 Jul 2025 10:10:05 GMT

I took picture of it on the stand before packed

I think scam going on , engineer uploaded photos rang his boss and then said have you seen the pictures , why would you say that if minor damage to stand

if they don't drop the charge I want the tv back and will be cancelling my contract that's £150 a month I pay I'll move to virgin

i have necrotising pancreatitis just come out of ICU stress of this is gonna put me straight back , pain now is tenfold with all stress