topic Re: Sky glass no internet in Sky Glass

Sky glass no internet

Leanne_33 — Wed, 16 Jul 2025 08:49:58 GMT

I'm having issues with my sky glass. It's connected to the router but has no internet. All my other devices are connected just fine except this one

Re: Sky glass no internet

JimM1 — Wed, 16 Jul 2025 08:56:17 GMT

@Leanne_33 Have you had a look on the Sky TV section off the Forum as you say that your Broadband is up and working but only your Glass TV is the one playing up!

Re: Sky glass no internet

Leanne_33 — Wed, 16 Jul 2025 09:11:03 GMT

Thank you! I'll do that.. this thing is so confusing. I apologise 😊

Re: Sky glass no internet

caesarome — Wed, 16 Jul 2025 09:24:56 GMT

@Leanne_33

Have you tried rebooting your Sky Glass TV ?

Re: Sky glass no internet

Fothergill1 — Wed, 16 Jul 2025 10:21:42 GMT

Hi @Leanne_33 and welcome to the forum.

On the odd occasion this has happened to me I find the following gets my puck connected to the internet again:

Put your Glass or puck into Standby and then unplug both your Glass / puck and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass / puck back in and when that has also rebooted it should have reconnected to the internet

If that doesn't resolve the issue then have a look at the following link:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

Re: Sky glass no internet

JimM1 — Wed, 16 Jul 2025 10:55:41 GMT

@Leanne_33 No need to apologise, also depending on how your broadband is connected it can be bad if you have to continually reboot the hub, that should not be needed to be done, yes occasionally but not the norm, can easilly say that i have had a sky hub on power for years and can probably count on one hand how many times it had to be powered off for a reset!

Re: Sky glass no internet

Gothorp+23 — Wed, 16 Jul 2025 21:17:54 GMT

Am having the same issue my TV is saying no internet yet am writing this comment using the internet that the TV says has no internet

Re: Sky glass no internet

Mark39 — Thu, 17 Jul 2025 10:31:42 GMT

@Gothorp+23 tried the suggestions in @Fothergill1's post?