https://helpforum.sky.com/t5/Sky-Glass/Stuck-in-a-loop/m-p/5037026#M167867 <P>Glass tv provided by Sky last Sunday to replace previous one with fault is stuck in a loop.</P><P>It welcomes me with the name of a previous user (I assume) and will not respond to the "this is not me" button when trying to set up.&nbsp;<SPAN>Factory reset does not resolve this. Calls to Sky have not been able to resolve and I've been waiting since Sunday for a resolution. Any suggestions?</SPAN></P> Wed, 16 Jul 2025 07:01:58 GMT AlanC150 2025-07-16T07:01:58Z https://helpforum.sky.com/t5/Sky-Glass/Stuck-in-a-loop/m-p/5037026#M167867 <P>Glass tv provided by Sky last Sunday to replace previous one with fault is stuck in a loop.</P><P>It welcomes me with the name of a previous user (I assume) and will not respond to the "this is not me" button when trying to set up.&nbsp;<SPAN>Factory reset does not resolve this. Calls to Sky have not been able to resolve and I've been waiting since Sunday for a resolution. Any suggestions?</SPAN></P> Wed, 16 Jul 2025 07:01:58 GMT https://helpforum.sky.com/t5/Sky-Glass/Stuck-in-a-loop/m-p/5037026#M167867 AlanC150 2025-07-16T07:01:58Z https://helpforum.sky.com/t5/Sky-Glass/Stuck-in-a-loop/m-p/5037105#M167869 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4185992">@AlanC150</a>&nbsp; This is an issue that will need to be resolved by Sky. &nbsp;I note you have spoken to them but if you would like me to I can escalate your issue to the Community Messaging Team for an online chat and trouble shooting. &nbsp;Alternatively you will need to call Sky again.</P><P>&nbsp;</P><P>Let me now</P> Wed, 16 Jul 2025 08:47:01 GMT https://helpforum.sky.com/t5/Sky-Glass/Stuck-in-a-loop/m-p/5037105#M167869 Fothergill1 2025-07-16T08:47:01Z