topic Re: Can't reset network in Sky Glass

Can't reset network

Ineluki — Tue, 15 Jul 2025 17:10:00 GMT

I have my Glass connected via a wired connection. This has stopped working.

There doesn't seem to be a way to tell it to forget the ethernet connection.

Pressing reset doesn't clear the ethernet settings.

Re: Can't reset network

Ineluki — Tue, 15 Jul 2025 18:02:11 GMT

Helpdesk useless.

Had to do a factory reset to get the Glass to accept that I needed to change the network.

The network status said "Connected" but it wasn't.

At least it's remembered the playlists.

Re: Can't reset network

Jporch316 — Tue, 15 Jul 2025 18:07:32 GMT

@Ineluki wrote:
I have my Glass connected via a wired connection. This has stopped working.

There doesn't seem to be a way to tell it to forget the ethernet connection.

Pressing reset doesn't clear the ethernet settings.

hi @Ineluki

What happens if you pull the ethernet cable ? Can you set it to run off your wifi

Re: Can't reset network

Jporch316 — Tue, 15 Jul 2025 18:09:35 GMT

@Ineluki wrote:
Helpdesk useless.

Had to do a factory reset to get the Glass to accept that I needed to change the network.

The network status said "Connected" but it wasn't.

At least it's remembered the playlists.

Just for future reference the general advice is not to carry out a factory reset without having been instructed by the sky customer services. It can potentially lead to the tv being removed from your account and it's a bit of a long winded process to get it back active .......

Re: Can't reset network

Ineluki — Thu, 21 Aug 2025 17:15:32 GMT

They did advise this