topic Re: Problem with remote in Sky Glass

Problem with remote

Naomilouise — Tue, 15 Jul 2025 01:21:30 GMT

Hi so I've got a sky glass tv but I've lost the remote i cant connect my tv to my internet or my phone im just wondering what I can do please if anyone can help me

Re: Problem with remote

Jporch316 — Tue, 15 Jul 2025 06:08:36 GMT

@Naomilouise wrote:
Hi so I've got a sky glass tv but I've lost the remote i cant connect my tv to my internet or my phone im just wondering what I can do please if anyone can help me

Hi @Naomilouise

you can buy a new remote via this link

https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

unfortunately there is no app for remote control available on mobiles .....

it's also possible to use an older sky Q remote if you have one lying around

Re: Problem with remote

Fothergill1 — Tue, 15 Jul 2025 08:30:57 GMT

Hi @Naomilouise in addition to the reply you have already received and a bit of a long shot but have you tried the command "Hello Sky Find my Remote"? The remote should then beep fairly loudly to help you find it?

Re: Problem with remote

Jporch316 — Tue, 15 Jul 2025 09:48:31 GMT

@Naomilouise

You can also turn the tv on at the side button and then use voice commands to navigate around the tv (inc playing live channels etc