topic Re: Renew my sky glass in Sky Glass

Renew my sky glass

Chell+gibb — Sun, 13 Jul 2025 20:00:36 GMT

I have been trying for the last hour to renew my sky glass upgrade it but no one seems to want my money it's not working

Re: Renew my sky glass

Anonymous — Sun, 13 Jul 2025 20:31:20 GMT

@Chell+gibb You don't upgrade Glass. You buy a new one and either keep or sell your old one. If you keep it you'll need a Whole Home subscription and you'll be paying for two loan agreements if applicable (even if you sell your old one you need to pay the loan agreement until it's cleared).

If you can't order online due to technical issues then you will need to ring Sky to complete the order.

Re: Renew my sky glass

Jporch316 — Sun, 13 Jul 2025 20:30:58 GMT

@Chell+gibb wrote:
I have been trying for the last hour to renew my sky glass upgrade it but no one seems to want my money it's not working

Hey

you can't renew or upgrade sky glass ..... you simply order a new tv and start a second payment plan (unless you have paid off the first)

you may also need whole home pack to purchase

is it's not letting you buy on line you will need to call sky to order

Re: Renew my sky glass

Fothergill1 — Sun, 13 Jul 2025 20:33:55 GMT

Hi @Chell+gibb we are customers on this forum just like you so unfortunately cannot help with this type of issue so you will need to call Sky. If Sky is your mobile provider you can phone them by dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.

Apparently the quieter times to phone are 7-8 am or 8-9pm