topic Remote control problem in Sky Glass

Remote control problem

Dizzydee96 — Fri, 11 Jul 2025 17:52:10 GMT

Can't connect to sky at all

Anonymous — Fri, 11 Jul 2025 18:19:33 GMT

@Dizzydee96 Try the troubleshooting steps here:

Sky Glass or Sky Stream remote isn't working | Sky Help | Sky.com | Sky Help | Sky.com https://share.google/fT9vjBvk0emRUk93N

Jporch316 — Fri, 11 Jul 2025 18:22:18 GMT

try the following

The remote can be reset and paired again following these steps;

Press and hold 7 and 9 together on your Sky remote for three seconds.
Press and hold 4 and 6 together for three seconds.
Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

Replace remote under warranty link

Dizzydee96 — Tue, 15 Jul 2025 14:27:18 GMT

Thanks. Tried resetting and re pairing to no avail

Sky are sending a replacement remote control!