topic Re: Faulty in Sky Glass

Faulty

Awills1234 — Thu, 10 Jul 2025 21:03:03 GMT

I am now on my fourth glass TV where I've had issues after issues today's issue i was just I was in the middle of watching television and now the picture is jumping all around the screen. I turned it on. I've turned it off. I've rebooted. I've reset. I've taken the plug out and left it for 10 minutes. Put it back in. When I turn the TV back on. It's still the same with the picture jumping all over the screen. I'm absolutely sick to the back teeth of this sky glass television,

Re: Faulty

Anonymous — Thu, 10 Jul 2025 21:51:59 GMT

@Awills1234 What do you mean exactly by jumping? Is it like the old days of poor tracking on a VHS?

Re: Faulty

Awills1234 — Thu, 10 Jul 2025 21:59:53 GMT

Yes, exactly that! With a double of what's on the screen with lines across

Re: Faulty

Anonymous — Fri, 11 Jul 2025 09:08:17 GMT

@Awills1234 It sounds like you may need a fifth TV I'm afraid to me. You'll need to ring Sky to see what they say. Sorry.

I know it's frustrating - I had to send my first Gen Two back after less than a week due to a faulty panel. That's what the warranty is for though!

Re: Faulty

lettice — Fri, 11 Jul 2025 09:05:48 GMT

Sounds like you have been unlucky with your Sky Glass TVs.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Faulty

Lisa-P1987 — Fri, 11 Jul 2025 11:24:23 GMT

Thanks for escalating this. We’ve sent Awills1234 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.