topic Re: Sky Glass Apps Not Working in Sky Glass

Sky Glass Apps Not Working on Waking From Standby - Live TV, On Demand Work OK

flash79 — Thu, 31 Jul 2025 07:22:55 GMT

This is a strange one. My sky glass to keeps telling me there is no internet connection. But it is showing as being connected to my router just not to the internet. Live tv channels work fine but when I try to access an app it says no internet connection! I can resolve it for a little bit by either rebooting the router or factory resetting the sky glass but after a couple of days I get the same error. Sky have been no help as they don't seem to understand what I was trying to tell them! Anyone experienced this before???

Moderator note: subject of thread updated to better reflect the conversation

Re: My sky glass Tv has stopped connecting to the internet but my router works fine for my laptop

Lianna1 — Sat, 28 Jun 2025 20:19:46 GMT

I am having the same issues we have to reset our router 3-4 times a day. I can watch sky tv but can't watch the apps. Says I have no internet connection yet I can watch everything other than the apps. I've told them to escalate this now. Which they have. They are blaming my internet provider but everything else is working I have 1.7g to the router and 1.3 to my device! Definitely not my internet. This is a sky issuse and they need to sort it. It's so strange how I have no internet connection yet but I can still watch the TV.

Re: Sky Glass Apps Not Working

flash79 — Thu, 10 Jul 2025 20:11:30 GMT

Sorry i forgot to also say it's connected over WiFi and when I tried to connect over Ethernet it crashes my tv intermittently!

Re: Sky Glass Apps Not Working

Anonymous — Thu, 10 Jul 2025 20:28:07 GMT

@flash79 If you connect via ethernet you must turn WiFi off in the Settings or else it conflicts with the ethernet. I connect via ethernet on my Glass and have had no issues doing so.

Re: Sky Glass Apps Not Working

flash79 — Thu, 10 Jul 2025 20:47:28 GMT

Yeah I thought that was the issue but no it does it even when I have the WiFi switched off on the glass. The Ethernet freezes the tv and then the tv completely reboots! It's been fine up until recently.

Re: Sky Glass Apps Not Working

lettice — Thu, 10 Jul 2025 20:49:43 GMT

@flash79 wrote:

Sorry i forgot to also say it's connected over WiFi and when I tried to connect over Ethernet it crashes my tv intermittently!

When you say crashes, do you just mean intermittent network connection problems or something else?

It is advisable when connecting an ethernet cable, to go into settings and turn off the Wi-Fi connection.

As the Wi-Fi connection can sometimes still try some from of network checking or even connecting if this is not done so.

Plus, if you do make that Wi-Fi change in settings, straight away do a settings restart, as that makes sure the Wi-Fi on/off option is set correctly.

Re: Sky Glass Apps Not Working

flash79 — Thu, 10 Jul 2025 20:54:13 GMT

The screen freezes completely for about 10 seconds and then the tv reboots

Re: Sky Glass Apps Not Working

mikealanr — Thu, 10 Jul 2025 21:05:11 GMT

I have been suffering from this too for about 3 weeks. Sky are looking into it. Turning all my devices on (puck or glass units) say no WiFi but when you press home the home screen and live TV channels work as expected.

Going into an app provides a no WiFi message and going into network presents with not connected. Rebooting the router seems to resolve.

I've changed my DHCP lease from 24 hours to 7 days and had a more positive experience today. But waiting for tomorrow to confirm.

MikeAlanR

Re: Sky Glass Apps Not Working

peter-marlow+1966 — Sat, 12 Jul 2025 10:11:56 GMT

What is your broadband speed and what other devices do you have connected to it ? You need a minimum of 25mps to watch hd channels on sky glass tv and 35mps to watch the uhd channels, you can see what speed your getting to the tv by opening Netflix going to help opening that and running check my network that will tell you what speed the tv is getting, i have a busy household with 2 55inch sky glass tvs a sky live camera, a puck, 43inch lg smart tv Freesat box, Xbox, a personnel computer, laptop, tablet, smart meter, 3 mobile phones, 3 alexa's

I have full fibre to the property broadband with sky gigafast 900mps and have had no problems, i hope this helps you

Re: Sky Glass Apps Not Working

mikealanr — Sat, 12 Jul 2025 14:35:26 GMT

Hi @peter-marlow+1966

This not a speed related issue as live TV works. Myself I have 1.6Gbps and never had issues untill around 3 weeks ago.

The issue has been resolved for me now at least. I have noticed I've received a UI update (2.30.1) not sure of it's this ( as Sky indicate it's a maintenance release) or the fact that DHCP lease has been changed from 24 hours to one week.

But the issue was part of the entertainmentOS interface was working (live TV) and part of the interface (network check) and apps stated it couldn't reach the internet.

MikeAlanR

Re: Reboot required every day

mikealanr — Sat, 12 Jul 2025 14:57:18 GMT

Hi @AH-SF

See: https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Apps-Not-Working/td-p/5033179

There seems to be a bug. Things have been resolved for me as per my comments in the above thread.

MikeAlanR

Re: Sky Glass Apps Not Working

KevNewMedia — Thu, 31 Jul 2025 07:19:13 GMT

Hi Everyone

Thank you for highlighting this problem @mikealanr and for the information that others have supplied.

As Mike has said, we've currently been investigating this problem and are sorry for any inconvenience. As soon as our support teams provide further information, we will update the thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Sky Glass Apps Not Working on Waking From Standby - Live TV, On Demand Work OK

woogyboo — Thu, 31 Jul 2025 19:10:25 GMT

I am having the same issue and have been for the past couple of months. I am having to reset my EE router every time we want to watch sky glass or a puck even though our super fast 1.6gb broadband is working on every other device. Sky advisor didn't know what to do. Very frustrating and hopefully will get sorted soon.

Re: Sky Glass Apps Not Working on Waking From Standby - Live TV, On Demand Work OK

mikealanr — Thu, 31 Jul 2025 21:51:03 GMT

Hi @woogyboo

That is interesting as you have the same broadband package as me. I wonder if there is something going on between Sky devices and the EE Hub. Like you no other devices impacted.

MikeAlanR

Re: Sky Glass Apps Not Working on Waking From Standby - Live TV, On Demand Work OK

And771 — Mon, 04 Aug 2025 16:17:01 GMT

i am having the same issue. Seems since the last software update I have needed to reset my router on a daily bases in order to access the apps. Same set up - EE broadband 1.6 GBPS download speed. I have tried to assign static IP addresses to the sky glass and pucks. Devices are set to stay connected to the internet yet I still need to reboot the broadband router to be able to access the apps. Getting a bit frustrating now. Hopefully Sky are working on a fix.

Re: Sky Glass Apps Not Working on Waking From Standby - Live TV, On Demand Work OK

woogyboo — Mon, 04 Aug 2025 17:49:15 GMT

Seems like we are all having the same issue! I also tried those things like setting up a compatible network and just connecting the main Sky Glass and Pucks to it but still did not work. Also set them all to stay connected to network, removed all energy saving settings etc but no luck. I really hope they sort something soon, as turning off the router so many times a day is probably not doing it much good either!

Re: Sky Glass Apps Not Working

Jez1969 — Tue, 05 Aug 2025 15:49:22 GMT

Been having the same issue for over 3 months. Keep resetting EE router.

Re: Sky Glass Apps Not Working

And771 — Fri, 08 Aug 2025 19:21:12 GMT

Is there any update on this? I have checked in with EE and the issue is not broadband related. I have 2 Glass and 2 pucks in use. Currently having to reset my router once or twice a day. Really getting frustrating now. I suspect there is an issue with the latest sky OS. Is there an ETA on a fix ? My monthly subscription is far too much for the experience i am receiving .

Any update or advice welcomed.

Re: Sky Glass Apps Not Working on Waking From Standby - Live TV, On Demand Work OK

DH78 — Sun, 26 Apr 2026 08:56:28 GMT

Sky - has a fix been found for this issue which clearly appears to be a software bug?

Having had no issues for years with My Sky Glass connection (same router, provider etc) it is now happening on almost a daily basis and sometimes more than once a day.

Shouldn't need to be resetting TV and/or router all the time when the TV clearly has internet connection as streaming channels work fine.