topic Re: Not my sky package in Sky Glass

Not my sky package

HWill — Thu, 10 Jul 2025 12:48:02 GMT

My daughter has given me a new sky glass tv but I don't have sky myself. Can I remove the sky connection? I only wanted a tv to use my firestick on and I don't want to use sky or get my daughter into trouble

Re: Not my sky package

Anonymous — Thu, 10 Jul 2025 12:52:00 GMT

@HWill If your don't have a subscription then you don't have to do anything. You won't be able to view any of the Sky channels.

Re: Not my sky package

HWill — Thu, 10 Jul 2025 12:53:43 GMT

But it's coming up with my daughters viewing history.. I just want to remove it from my tv ?

Re: Not my sky package

Anonymous — Thu, 10 Jul 2025 13:02:06 GMT

@HWill You can't remove it (by that I mean Sky). Really your daughter should have carried out a factory reset before giving it to you.

You could do this by going into Settings, System Management, then following the on screen instructions when it reboots. It will take a few minutes to do this.

Once its rebooted you shouldn't be able to view any Sky channels but can view the apps like Netflix etc.

Re: Not my sky package

HWill — Thu, 10 Jul 2025 13:07:25 GMT

It's asking me to reset but telling me it Wilson all account info and customised settings... will this just be on this tv? Or on my daughters sky account?

Re: Not my sky package

HWill — Thu, 10 Jul 2025 13:09:29 GMT

It does say THIS DEVICE but I'm scared it will remove hers too and ill be i. Trouble

Re: Not my sky package

Anonymous — Thu, 10 Jul 2025 13:29:13 GMT

@HWill It just removes her details from the TV and removes the Glass from her Sky account. It doesn't affect her Sky viewing.

Re: Not my sky package

HWill — Thu, 10 Jul 2025 13:32:52 GMT

Thanks so much for your help... I'm an old lady lol so a bit unsure .

Re: Not my sky package

Anonymous — Thu, 10 Jul 2025 14:03:30 GMT

@HWill You're welcome. Hopefully, you've managed to get it restarted okay.