topic Re: Sky Glass broken - options in Sky Glass

Sky Glass broken - options

RussellCoatham — Tue, 08 Jul 2025 19:23:15 GMT

I have a 65 inch Sky Glass TV which we moved carefully the other week but despite the care we took, the screen is now faulty with a hairline crack in the middle top of the screen. It also has white horizontal and red vertical lines. It’s annoying because at no time was the TV dropped.

Still got £800 to own this TV for which I stupidly didn't take out Sky Protect, though I will get something back on the home insurance.

What is my best option now? Pay Sky £624 for a reconditioned Gen 1 Sky Glass? Buy a different TV which may offer a better picture? Or move to a Sky Glass Air subscription?

Re: Sky Glass broken - options

Anonymous — Tue, 08 Jul 2025 19:28:32 GMT

@RussellCoatham Did you do the removals yourself or was it done by a removal firm? If the latter, then they should have insurance in place to cover it. Although if you have home insurance then is your policy set up for accidental damage?

If you liked Glass, before it got broken, then eBay, Gumtree etc might be good places to look before paying what Sky have quoted you.

I personally wouldn't go for Glass Air if it's your main TV. There's a reason it's cheaper than Glass.

Re: Sky Glass broken - options

RussellCoatham — Tue, 08 Jul 2025 19:28:04 GMT

We did the move ourselves, sadly. Thanks for the tip.

Re: Sky Glass broken - options

Anonymous — Tue, 08 Jul 2025 19:31:11 GMT

@RussellCoatham Plenty of Gen Ones have been listed since the Gen Two launched. I sold my own on Facebook Marketplace after getting the Gen Two.

Most sellers are only looking for enough to cover their loan agreement but you will probably have to collect it from them - as you know it's a weighty bit of kit!

Re: Sky Glass broken - options

TimmyBGood — Tue, 08 Jul 2025 20:13:06 GMT

@RussellCoatham wrote:

Pay Sky £624 for a reconditioned Gen 1 Sky Glass?

They are considerably less than that on eBay...