topic Re: Continued loss of signal to TV in Sky Glass

Continued loss of signal to TV

KDJS — Sat, 28 Jun 2025 16:27:33 GMT

My TV is losing signal increasingly frequently. 3 times today already!

turning everything off and on again gets it back up and running but shouldn't have to do that multiple times a day.

any ideas / suggestions?

Re: Continued loss of signal to TV

Anonymous — Sat, 28 Jun 2025 17:05:02 GMT

@KDJS If you're using WiFi to connect I would suggest using an ethernet cable instead. It gives a far more stable connection.

If you are using ethernet already, make sure you have turned WiFi off in the Settings.

If your router is too far away then buying a pair of Powerline adapters would be a good investment (plus two ethernet cables).

Re: Continued loss of signal to TV

Jporch316 — Sat, 28 Jun 2025 19:04:46 GMT

@KDJS wrote:
My TV is losing signal increasingly frequently. 3 times today already!
turning everything off and on again gets it back up and running but shouldn't have to do that multiple times a day.
any ideas / suggestions?

And if you are using Ethernet try WiFi or a different Ethernet cable

Re: Continued loss of signal to TV

KDJS — Sun, 29 Jun 2025 11:03:59 GMT

Moved from WiFi to Ethernet.

problem persists.

how can I escalate to Sky? Pretty sure there is a fault with the TV

Re: Continued loss of signal to TV

Dazzasky — Sun, 29 Jun 2025 11:06:44 GMT

@KDJS wrote:
Moved from WiFi to Ethernet.
problem persists.
how can I escalate to Sky? Pretty sure there is a fault with the TV

@KDJS I have escalated your post to Sky. Keep an eye out for a message from them.

Re: Continued loss of signal to TV

Greenfingers001 — Sun, 29 Jun 2025 11:30:10 GMT

Thanks for escalating this. We’ve sent KDJS an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Continued loss of signal to TV

KDJS — Wed, 02 Jul 2025 16:53:08 GMT

I may have missed something but am still awaiting contact

Re: Continued loss of signal to TV

Jporch316 — Wed, 02 Jul 2025 21:41:26 GMT

@KDJS

I have escalated your post again

please lookout for an invitation on this forum to chat with sky support team

Re: Continued loss of signal to TV

Lisa-P1987 — Thu, 03 Jul 2025 07:59:15 GMT

Thanks for escalating this. We’ve sent KDJS an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Continued loss of signal to TV

KDJS — Mon, 07 Jul 2025 05:49:22 GMT

Lisa, again, sorry if I've missed something but I have had no action on this.

I'm still having to reset everything regularly and it's extremely inconvenient.

I would appreciate some help.
It seems clear that there is a fault that I need Sky to help with.

Re: Continued loss of signal to TV

Mark39 — Mon, 07 Jul 2025 07:04:37 GMT

@KDJS what was the outcome of your private chat with the messaging team?

Re: Continued loss of signal to TV

KDJS — Tue, 08 Jul 2025 05:51:55 GMT

I've had no private chat I'm afraid.

My morning welcome to Sky ....again is an expensive Sky Glass TV that doesn't work!

Re: Continued loss of signal to TV

GD1 — Tue, 08 Jul 2025 08:30:13 GMT

@KDJS You need to ensure you lookout for a chat invite, if you don't connecte within 48 hours the invite is removed, an invite was sent on 29/06/2025 and again on 02/07/2025 are you logging in to the community every day?

We can raise another request but if you don't check at least 2 or 3 times a day and do it before the 48 houts elapse the invite will be closed.

Re: Continued loss of signal to TV

Mark39 — Tue, 08 Jul 2025 08:31:20 GMT

Best to give Sky a call, then, as it seems their private messsging service doesn't work for you.