topic Re: Sky Live in Sky Glass

Sky Live

DavidEntwisle — Mon, 07 Jul 2025 12:09:28 GMT

I've just switched to Sky Glass, but Sky Live was not included in my package?

Re: Sky Live

peter-marlow+1966 — Mon, 07 Jul 2025 12:12:48 GMT

Do you have the sky live camera

Re: Sky Live

Anonymous — Mon, 07 Jul 2025 12:21:52 GMT

@DavidEntwisle It won't be unless you add it yourself.

Re: Sky Live

lettice — Mon, 07 Jul 2025 12:27:03 GMT

Sky Live is an add on device and pack.

So you would have needed to order it in addition to your Sky Glass TV, or you can order it at a later date.

Re: Sky Live

DavidEntwisle — Mon, 07 Jul 2025 12:39:10 GMT

Thanks Peter, I completed a Sky survey, which seemed to suggest it came with the package, clearly misunderstood it.

Re: Sky Live

DavidEntwisle — Mon, 07 Jul 2025 12:40:24 GMT

Thanks Gavin, misunderstood a Sky Live survey

Re: Sky Live

peter-marlow+1966 — Mon, 07 Jul 2025 12:41:23 GMT

DavidEntwisle

Yes you have to order one by calling sky and it plugs in to the back of the tv

Re: Sky Live

DavidEntwisle — Mon, 07 Jul 2025 12:41:49 GMT

Thanks Lettice,

I misunderstood a Sky Survey, which seemed to suggest it came with package

Re: Sky Live

BenJoBanjo — Mon, 07 Jul 2025 12:49:57 GMT

Have Sky ever explicitly stated whether Sky Live is compatible with the Glass Air TV?

I mean it's clearly not a priority product for them any more due to it being completely removed from the website and only apparently offered to Glass Gen2 buyers after they have purchased the TV, but I'm curious to know whether purchasers of the Air TV have been offered it?

Re: Sky Live

DavidEntwisle — Mon, 07 Jul 2025 12:52:41 GMT

Hi BenJoBanjo,

I've just switched to Sky Glass Air, and I certainly wasn't offered Sky Live, didn't even know it existed until I completed a Sky Survey

Re: Sky Live

BenJoBanjo — Mon, 07 Jul 2025 13:11:14 GMT

@DavidEntwisle wrote:
Hi BenJoBanjo,

I've just switched to Sky Glass Air, and I certainly wasn't offered Sky Live, didn't even know it existed until I completed a Sky Survey

I don't think it's actually compatible with the Glass Air.
Sky Live was designed for the Glass gen1 and was then offered to Gen2 purchasers as it used the same chassis more or less. Glass Air is a totally different design.

Re: Sky Live

MarkGoldsmith — Mon, 07 Jul 2025 17:03:20 GMT

@BenJoBanjo wrote:
Have Sky ever explicitly stated whether Sky Live is compatible with the Glass Air TV?
I mean it's clearly not a priority product for them any more due to it being completely removed from the website and only apparently offered to Glass Gen2 buyers after they have purchased the TV, but I'm curious to know whether purchasers of the Air TV have been offered it?

When you try and order Sky Live it clearly states its not compatiable with Air.

Re: Sky Live

MarkGoldsmith — Mon, 07 Jul 2025 17:04:12 GMT

@BenJoBanjo wrote:
@DavidEntwisle wrote:
Hi BenJoBanjo,

I've just switched to Sky Glass Air, and I certainly wasn't offered Sky Live, didn't even know it existed until I completed a Sky Survey
I don't think it's actually compatible with the Glass Air.
Sky Live was designed for the Glass gen1 and was then offered to Gen2 purchasers as it used the same chassis more or less. Glass Air is a totally different design.

I'd imagine the camera wouldn't fit on top of the Air.

Re: Sky Live

BenJoBanjo — Mon, 07 Jul 2025 17:23:14 GMT

@MarkGoldsmith wrote:
@BenJoBanjo wrote:
@DavidEntwisle wrote:
Hi BenJoBanjo,

I've just switched to Sky Glass Air, and I certainly wasn't offered Sky Live, didn't even know it existed until I completed a Sky Survey
I don't think it's actually compatible with the Glass Air.
Sky Live was designed for the Glass gen1 and was then offered to Gen2 purchasers as it used the same chassis more or less. Glass Air is a totally different design.
I'd imagine the camera wouldn't fit on top of the Air.

Nor would it magnetize to the plastic frame of the Air... it would need the flat, deep aluminium chassis of the Glass gen1/2 to be stable.

Re: Sky Live

Nanceclance — Mon, 07 Jul 2025 18:15:48 GMT

It fits on top perfect due to the little band thingy, it has the correct inputs I was so disappointed and no I don't think it specifically said anything about the Air.

Re: Sky Live

MarkGoldsmith — Mon, 07 Jul 2025 18:38:53 GMT

@Nanceclance wrote:
I don't think it specifically said anything about the Air.

Re: Sky Live

Nanceclance — Mon, 07 Jul 2025 19:01:59 GMT

Yeah I missed that because I had a glass, it got broken so I bought an Air. I've just bought a new house and in the move lost the live cable, no where sells the cable so eventually after sky advisors tried three times to order one, they then advised last Friday they were sending me a brand new unit no charge, hence why I've not seen that. Ild already paid my glass off in full so they probably thought I would use it on that tv and the Air was a second tv.

Re: Sky Live

Nanceclance — Mon, 07 Jul 2025 19:07:29 GMT