topic Re: Warranty Paperwork in Sky Glass

Warranty Paperwork

lord+smorg — Sun, 06 Jul 2025 12:05:40 GMT

Where can I find the Sky Glass warranty?

I have been having constant problems for the last few months, and it has only been a year since I got it.

I want to exercise my rights under warranty and consumer rights, but I need to know what the warranty will want me to do.

I think at this stage I want to return it and get a refund, having it repaired leaves me without a TV anyway, so I will have to buy a new one, and even if it's fixed, it can just go wrong again and if it lasts the same amout of time the second time, it will be out of warranty.

Re: Warranty Paperwork

lettice — Sun, 06 Jul 2025 13:51:28 GMT

Warranty information and repair advice is all detailed within this Sky help article;

https://www.sky.com/help/articles/warranty-sky-glass

Warranty specific T and Cs info

https://www.sky.com/help/articles/sky-accessories-terms-and-conditions

Re: Warranty Paperwork

peter-marlow+1966 — Sun, 06 Jul 2025 13:17:16 GMT

If you are still in warranty then call sky and ask for a replacement tv

Re: Warranty Paperwork

lord+smorg — Sun, 06 Jul 2025 13:40:41 GMT

Sadly, that one says it 'has' a warranty, I am looking for the terms/legal part

thanks though.

Re: Warranty Paperwork

lord+smorg — Sun, 06 Jul 2025 13:41:31 GMT

As I said, I don't want a replacement, as if the replacement fails in 12 months like this one has, i am out of warranty.

Re: Warranty Paperwork

lord+smorg — Sun, 06 Jul 2025 13:42:15 GMT

@peter-marlow+1966 wrote:
If you are still in warranty then call sky and ask for a replacement tv

As I said, I don't want a replacement, as if the replacement fails in 12 months like this one has, i am out of warranty.

Re: Warranty Paperwork

MarkGoldsmith — Sun, 06 Jul 2025 13:57:25 GMT

@lord+smorg wrote:
Where can I find the Sky Glass warranty?

I have been having constant problems for the last few months, and it has only been a year since I got it.

I want to exercise my rights under warranty and consumer rights, but I need to know what the warranty will want me to do.

I think at this stage I want to return it and get a refund, having it repaired leaves me without a TV anyway, so I will have to buy a new one, and even if it's fixed, it can just go wrong again and if it lasts the same amout of time the second time, it will be out of warranty.

You need to be careful under consumer rights, as once you have had the product for 6 months, the rights you have substantially change and go less in the consumer's favour. Essentially, the onus shifts to the consumer to prove that the fault with the product was present when they received it, whereas before that 6-month window, there is a bigger legal claim to a repair, replacement, or refund.