topic Re: Tv shows all channels, but won’t load any programs. in Sky Glass

Tv shows all channels, but won’t load any programs.

Ropiece — Sun, 17 Nov 2024 14:44:16 GMT

So I've got full list of programs, but every channel I try it says "trying to load program", then after roughly 2 minutes, says "sorry there's a technical problem "

Re: Tv shows all channels, but won’t load any programs.

Mister_Dalek — Sun, 17 Nov 2024 16:11:23 GMT

@Ropiece wrote:
So I've got full list of programs, but every channel I try it says "trying to load program", then after roughly 2 minutes, says "sorry there's a technical problem "

Have you checked the broadband speed reaching the TV?

To do this open the Netflix app, navigate to the get help menu and run a network check.

Ideally Sky Glass needs a minimum of 25Mbps for HD and 30Mbps for UHD streaming.

Re: Tv shows all channels, but won’t load any programs.

Jporch316 — Sun, 17 Nov 2024 17:17:44 GMT

As well as the suggestion from @Mister_Dalek

try powering off the tv for a few minutes by pulling the plug

Often times this clears weird glitches

Re: Tv shows all channels, but won’t load any programs.

Chenwoo — Sun, 17 Nov 2024 22:07:56 GMT

Have the same problem anyone got any idea what is going on?

Re: Tv shows all channels, but won’t load any programs.

mikealanr — Sun, 17 Nov 2024 22:45:39 GMT

Hi @Chenwoo

Have you followed the advice in post 2 and 3? If you require help you will need to provide more information such as isp, speeds, has your puck worked correctly before etc. This is a customer helps customer community not Sky customer service and we don't know anything about your set up unless you tell us!

MikeAlanR

Re: Tv shows all channels, but won’t load any programs.

Robert+Bracegirdl — Sat, 05 Jul 2025 22:40:06 GMT

Got the same problem. Puck worked well for a few days and has now stopped. Switched off and on. Have Ethernet cable. Keep getting the same message.

Re: Tv shows all channels, but won’t load any programs.

Jporch316 — Sat, 05 Jul 2025 22:43:57 GMT

@Robert+Bracegirdl wrote:
Got the same problem. Puck worked well for a few days and has now stopped. Switched off and on. Have Ethernet cable. Keep getting the same message.

Have you tried it on WiFi ? Or a different Ethernet cable ?