topic Re: Netflix asking for payment in Sky Glass

Netflix asking for payment

Huxguy — Mon, 23 Jun 2025 21:04:45 GMT

Trying to setup Netflix on new Sky glass. It says I have Netflix on my account on the sky app on my phone. It also says I have it on the main screen of the TV. When I go into the Netflix app there doesn't seem to be any connection. It wants me to sign up to a new account and input a payment option. Don't want to end up paying twice, surely must be a simpler way.

Sky glass air, Ultimate Tv

Re: Netflix asking for payment

MarkGoldsmith — Mon, 23 Jun 2025 21:07:07 GMT

@Huxguy wrote:
Trying to setup Netflix on new Sky glass. It says I have Netflix on my account on the sky app on my phone. It also says I have it on the main screen of the TV. When I go into the Netflix app there doesn't seem to be any connection. It wants me to sign up to a new account and input a payment option. Don't want to end up paying twice, surely must be a simpler way.

Sky glass air, Ultimate Tv

Have you followed the instructions here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix ?

Re: Netflix asking for payment

Huxguy — Mon, 23 Jun 2025 21:15:33 GMT

This is the stage I am at, so I assume I have to enter a payment option?

Huxguy_0-1750713319187.png

Re: Netflix asking for payment

t2424 — Sat, 05 Jul 2025 20:55:53 GMT

I had the same problem. I had already deleted my existing Netflix account before attempting to sign in with sky. Phoned sky who said it was a Netflix problem. Phoned Netflix who said it was definitely a sky problem. Phoned sky back and they tried to fob me off with "you need to contact Netflix" until I held out and stressed that I had already contacted Netflix. Turns out that sky had not linked Netflix to my sky account.