topic Black Rectangle on Sky Glass in Sky Glass

Black Rectangle on Sky Glass

cocacola14 — Fri, 04 Jul 2025 17:07:45 GMT

Just got Sky Glass. Having an issue whereby it looks like the wee preview screen which appears when you are scrolling menu, jumps to the side of the screen and goes black. Can't get rid of it unless I switch the TV off at the mains. It's very very annoying!
can anyone help with a fix?

Re: Black Rectangle on Sky Glass

Jporch316 — Fri, 04 Jul 2025 19:13:49 GMT

@cocacola14 wrote:
Just got Sky Glass. Having an issue whereby it looks like the wee preview screen which appears when you are scrolling menu, jumps to the side of the screen and goes black. Can't get rid of it unless I switch the TV off at the mains. It's very very annoying!
can anyone help with a fix?

I'm sure there s an older thread here somewhere where someone had the same issue but I can't find it !

i will escalate your post to the online sky community support team .... lookout for an invitation to chat with them on here

Re: Black Rectangle on Sky Glass

cocacola14 — Fri, 04 Jul 2025 19:19:47 GMT

Thank you

Re: Black Rectangle on Sky Glass

Jporch316 — Fri, 04 Jul 2025 19:22:09 GMT

@cocacola14

I think this is the thread I was looking for - not much help though !

https://helpforum.sky.com/t5/Sky-Glass-Live/Black-box-on-screen-missing-picture/m-p/4917293

Re: Black Rectangle on Sky Glass

Addie15 — Sat, 05 Jul 2025 08:52:31 GMT

Hi there! Thank you for escalating this. We have sent an invite to @cocacola14.