topic Re: Glass Gen2 Extra Vivid mode and Movement Sensor issues in Sky Glass

Glass Gen2 Extra Vivid mode and Movement Sensor issues

Darryll — Wed, 02 Jul 2025 18:16:39 GMT

Hello all. I am having a constant problem with my Sky Glass Gen2. Despite constantly setting it to Extra Vivid mode, and turning off the movement sensor function, the damn thing still turns on every time I pass it, and although it states it is in Extra Vivid mode, it actually isn't, and I have to switch it to Vivid, then back to Extra Vivid, for it to work. Any ideas of whether this one month old TV is already toasty, or there is a simple fix? Many thanks.

Re: Glass Gen2 Extra Vivid mode and Movement Sensor issues

Anonymous — Wed, 02 Jul 2025 18:32:42 GMT

@Darryll I'd suggest speaking to Sky. It might be something like a firmware issue or a hardware issue, but only Sky would be able to give you an accurate assessment.

Re: Glass Gen2 Extra Vivid mode and Movement Sensor issues

Jporch316 — Wed, 02 Jul 2025 19:50:17 GMT

@Darryll wrote:
Hello all. I am having a constant problem with my Sky Glass Gen2. Despite constantly setting it to Extra Vivid mode, and turning off the movement sensor function, the damn thing still turns on every time I pass it, and although it states it is in Extra Vivid mode, it actually isn't, and I have to switch it to Vivid, then back to Extra Vivid, for it to work. Any ideas of whether this one month old TV is already toasty, or there is a simple fix? Many thanks.

Hi @Darryll

I have escalated your call to the online sky community support team

please look out for an invitation to chat with them on here

Re: Glass Gen2 Extra Vivid mode and Movement Sensor issues

Darryll — Wed, 02 Jul 2025 21:29:29 GMT

Oh, thank you souch. I love this community. As a new Sky customer I find this community so helpful and supportive. Again, many thanks.

Re: Glass Gen2 Extra Vivid mode and Movement Sensor issues

Lisa-P1987 — Thu, 03 Jul 2025 08:05:07 GMT

Thanks for escalating this. We’ve sent Darryll an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.