topic Re: Sky Glass/Oticon in Sky Glass

Using hearing aids with Sky glass

Terry50 — Sat, 23 Dec 2023 09:49:05 GMT

I use hearing aids in both of my ears. I have, from a company called Oticon, accessories to allow me to connect my hearing aids to the TV. This is done via an optical connection from the TV to a little Oticon transmitter device, which then sends a Bluetooth signal directly to my aids.

I was amazed to find, when setting up our new Sky glass TV that there is no optical connector on this very modern TV, which means it is completely useless to me.

When speaking to Sky I was told, by the Sky representative, that I had two choices. I could stay with Sky glass, or send it back and revert to Sky Q.

Sky has dropped a very big clanger here. I have contacted Oticon, and they have told me that they have heard from many of their customers complaining about the same problem.

Now, as far as I know, being deaf or hard of hearing is a disability, and people with a disability should not be discriminated against, even though it might be unintentional. Can I suggest that Sky contacts Oticon, and between them come up with a solution to this problem with haste.

Re: Using hearing aids with Sky glass

TimmyBGood — Sat, 23 Dec 2023 12:25:46 GMT

@Terry50 wrote:

Can I suggest that Sky contacts Oticon, and between them come up with a solution to this problem with haste.

The 'solution' is for the user to acquire an eARC or ARC HDMI audio extractor with optical output (or, as you say, reject Glass and use a Stream puck with a non-Sky television that has optical audio)

If a v2 Glass model ever appears then Sky might add TOSLINK / SPDIF to the port selection (which would also require a different mainboard and SoC) but there's obviously no way to do that with the current batch which are essentially a 2020-21 production run using whatever components were available during the pandemic.

Re: Using hearing aids with Sky glass

Terry50 — Thu, 28 Dec 2023 15:37:44 GMT

I did, as suggested, purchased an eARC adapter and connected the adapter to Sky Glass via an hdmi cable. I then connected the eARC adapter to the hearing aid adapter via the toslink optical cable, but I'm sorry to say that it did not work, so I don't know what to try next. Any more suggestions to this problem please.

Re: Using hearing aids with Sky glass

Fothergill1 — Thu, 28 Dec 2023 16:02:00 GMT

@Terry50 The Glass TV is pretty basic and is missing a number of common features. I also have Oticon hearing aids but the basic model as unlike you do not need any additional equipment but I do appreciate where you are coming from with your comments.

Seeing as the ARC adapter didn't work, I would be inclined to consider the other suggestion made by @TimmyBGood and return the Glass TV and replace it with a Smart TV and a Sky Stream puck. This will give you the same Sky streaming functionality of Glass but with a better and more modern TV which will almost certainly have an optical connection (but check before purchasing).

Re: Using hearing aids with Sky glass

GlennT1 — Tue, 20 Feb 2024 13:58:06 GMT

Sumilar problem. Sky Glass returned. My main complaint is that Sky's marketing of Sky Glass is not sufficently clear for deaf people. It is a good product for hearing people but much more work needs to be done to make it suitabale for those who need to wear hearing aids.

Re: Using hearing aids with Sky glass

TimmyBGood — Tue, 20 Feb 2024 14:09:02 GMT

@GlennT1 wrote:

much more work needs to be done to make it suitabale for those who need to wear hearing aids.

The existing model will never be particularly 'suitable': that would require a new model manufactured to a different specification and having an optical audio output socket at the very least.

At this point in time it's still entirely unclear if there will ever be a v2 Glass television.

Re: Using hearing aids with Sky glass

TimmyBGood — Tue, 20 Feb 2024 14:09:45 GMT

@GlennT1 wrote:

My main complaint is that Sky's marketing of Sky Glass is not sufficently clear for deaf people.

To be fair, the specification of the current model (and its extremely limited I/O selection) has been widely available for more than two years.

Re: Using hearing aids with Sky glass

GlennT1 — Tue, 20 Feb 2024 14:12:25 GMT

Which gives Sky Glass a positive report and no mention of the hearing aids issue. The sepcification is not clear

Re: Using hearing aids with Sky glass

TimmyBGood — Tue, 20 Feb 2024 14:25:50 GMT

@GlennT1 wrote:

Which gives Sky Glass a positive report

Well, yes, that would be the point of marketing material. Multiple independent reviews can be found elsewhere.

and no mention of the hearing aids issue. The sepcification is not clear

https://www.sky.com/glass/technical-specifications

Re: Using hearing aids with Sky glass

TimmyBGood — Tue, 20 Feb 2024 14:30:19 GMT

@GlennT1 wrote:

The sepcification is not clear

Unfortunately I'd suggest that's more of a user expectation issue: Sky never claimed Glass has optical audio output.

Re: Using hearing aids with Sky glass

Terry50 — Wed, 21 Feb 2024 10:48:32 GMT

Thank you to all who gave me sage advice. We now have a smart TV operating with a Sky puck, hence we have all the Sky glass benefits with out the Sky Glass TV.

Just a point to ponder, for all who read this:

Sky Glass TV £19 per month for 48 months = £912 to buy the TV, plus, I believe, the cost of using Sky.

Purchase of Smart TV, less than £300 (Toshiba 50") + £12 per month for the puck.

One thing I hold against Sky when ordering the original Sky Glass system, we were never told that you could get the Sky Glass system by just using a Sky puck.

We believed that you had to purchase the Sky Glass TV to obtain the new Sky glass system.

My advice to anyone reading this is: BUYER BEWARE.

Re: Using hearing aids with Sky glass

TimmyBGood — Wed, 21 Feb 2024 11:15:18 GMT

@Terry50 wrote:

One thing I hold against Sky when ordering the original Sky Glass system, we were never told that you could get the Sky Glass system by just using a Sky puck.

We believed that you had to purchase the Sky Glass TV to obtain the new Sky glass system.

Glass is the television set, Stream is the puck device. The content subscription and almost all of the operating system / user interface is the same on both.

For the first year after launch in October 2021, Stream pucks were only available to purchase alongside a Glass television set.

Pucks became a standalone product in October 2022 and are now loaned rather than sold.

Re: Using hearing aids with Sky glass

D3GCB — Fri, 01 Mar 2024 09:42:27 GMT

Hi, I have an Oticon BAHA Ponto 5 hearing aid on my right side and a standard in-ear hearing aid in my left. I realise this post is 3mths old, however I have found a way to use Sky Glass and give sound to both devices at the same time. I have paired my Ponto 5 ConnectClip remote to Sky Glass via Bluetooth and then choose the Glass TV Sound output to be both Internal Speakers and Bluetooth. This way my right ear (Ponto 5) hears from the bluetooth connection and my left (Std In-ear device) hears from the sky Glass speakers. If you use an eARC extractor connected to the Oticon TV Adapter you only get one sound source IE the Glass built in speakers will be disabled. I hope this helps some people. @Terry50

Re: Using hearing aids with Sky glass

Terry50 — Mon, 06 May 2024 11:13:03 GMT

We were told it was a mistake on the part of the guy that signed it off during lockdown that obviously wasnt hearing impaired.

Re: Using hearing aids with Sky glass

TimmyBGood — Mon, 06 May 2024 12:45:43 GMT

@Terry50

Perhaps more likely a consequence of pandemic restrictions leading to both a truncated design/testing phase and a global shortage of electronic components: specifying optical output on the mainboard may just not have been possible at the time.

Sky Glass/Oticon

Nadinetbn — Sun, 18 Aug 2024 14:54:43 GMT

Dear group. I’ve only just found you and hope you can help.
My wife and I have Oticon Real 1 hreating aids with which with are very happy. We also enjoyed having the tv sound broadcast to the hearing aids via the Oticon transmitter that was connected to the tv headphone socket and phono leads to the transmitter.

We have since bought a Sky Glass tv which we were assured, having Bluetooth, would be able to pair with the hearing aids. Once home and installed we found after searching the internet that Sky Glass does not support Oticon aids. The Sky store was no more help.

I have bought converter device which plugs into an HDMI socket on the tv and then connects to the original Oticon transmitter. I have tried using the phono connection as well as fibre optic lead but to no avail.

I know from the comments in my internet search that this is common but I was hoping someone had found a solution or a reliable converter device so that we can again enjoy tv through our hearing aids.

Cheers.

Re: Sky Glass/Oticon

Mister_Dalek — Sun, 18 Aug 2024 20:56:27 GMT

@Nadinetbn

The best solution in reality would be to return Sky Glass and purchase a smart TV instead. This will offer you much greater flexibility with connecting other devices such as your hearing aids.
You can always use a Sky Stream puck to get the same Sky TV service that you get with Glass.

Re: Using hearing aids with Sky glass

KevNewMedia — Wed, 21 Aug 2024 07:11:02 GMT

@D3GCB wrote:

Hi, I have an Oticon BAHA Ponto 5 hearing aid on my right side and a standard in-ear hearing aid in my left. I realise this post is 3mths old, however I have found a way to use Sky Glass and give sound to both devices at the same time. I have paired my Ponto 5 ConnectClip remote to Sky Glass via Bluetooth and then choose the Glass TV Sound output to be both Internal Speakers and Bluetooth. This way my right ear (Ponto 5) hears from the bluetooth connection and my left (Std In-ear device) hears from the sky Glass speakers. If you use an eARC extractor connected to the Oticon TV Adapter you only get one sound source IE the Glass built in speakers will be disabled. I hope this helps some people. @Terry50

Hi Everyone

I've merged these two threads, so things might look a bit odd.

@Nadinetbn welcome to the Community - it's worth reading the above post by @D3GCB as it may help 😀

@D3GCB thank you for the helpful suggestion 👍

Re: Sky Glass/Oticon

Bainzy — Mon, 30 Jun 2025 22:48:14 GMT

when my mother comes to visit she struggles to hear my tv. She has an induction loop system at home which works well. If you have an iPhone you can enable live listen in the control centre which will in turn send that straight to your hearing aids
Just tried it with my mother and it works. Uses the mic on the phone. I'm not sure if there's an option on android phones. Hope this helps and saves you buying potentially expensive boxes and converters.

Re: Using hearing aids with Sky glass

MartinDyer — Wed, 10 Sep 2025 20:42:42 GMT

Actually, if oticon had adopted a standard Bluetooth application that would allow the hearing aid to link to any Bluetooth capable device, then this wouldn't be an issue.

I've just recently switched to sky glass and it was painful for me as my Sonos playbar was optical only and the eARC adapter I bought just didn't work correctly enough. Bought a Sonos Gen2 beam that is eARC capable.