https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/5023906#M166846 <P>I have sky broadband too, so they couldn't fob me off with 'its your Internet provider'. I told them/confirmed that my Internet connection was great to other devices as I have x2 pc's on wired connection and multiple other device on WiFi (x4 tablets x4 phones, laptop all on WiFi&nbsp; all working great.) It was just my TV that was not working with WiFi it was clear that it was just the skyglass tv dropping the Internet connection on both wired and WiFi.</P> Sat, 28 Jun 2025 20:32:03 GMT PhilRichie 2025-06-28T20:32:03Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645416#M140034 <P>My Sky glass TV has stopped working.. It says it can't connect to the router but everything else that uses the internet is working fine. I've tried switching the TV off and back on again abd the router too. It hasn't worked for over 2 days. What is wrong?</P> Sat, 18 May 2024 16:46:33 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645416#M140034 JanetMills 2024-05-18T16:46:33Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645424#M140036 <P>Do use WiFi and tried WiFi?</P> Sat, 18 May 2024 17:02:09 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645424#M140036 Exiled-in-HH 2024-05-18T17:02:09Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645445#M140039 <P>It won't connect to WiFi . The Tv says there is no internet and to check the router but I've done all that. I think there must be something wrong with the TV.</P> Sat, 18 May 2024 17:34:33 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645445#M140039 JanetMills 2024-05-18T17:34:33Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645479#M140044 <P>Go into the Network Settings, scroll over to the Reset button, and reset the network settings and go through the process of reconnecting your TV to your wifi network.</P> Sat, 18 May 2024 18:34:00 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645479#M140044 MarkGoldsmith 2024-05-18T18:34:00Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645529#M140049 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4056105">@JanetMills</a>&nbsp; Another thing you could try is to&nbsp;unplug both your Glass TV and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and the plug your router back in and wait for it to finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your glass TV back in and once it has also finished rebooting it will hopefully connect to the internet.</P><P>&nbsp;</P> Sat, 18 May 2024 19:23:51 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4645529#M140049 Fothergill1 2024-05-18T19:23:51Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4826991#M154215 <P>These solutions are all very well but the question should be, "why does this keep happening?" and "why do I keep having to go through this process?" and "what are Sky doing about it?".</P><P>&nbsp;</P><P>It's obvioulsy a software bug and it needs fixing.&nbsp;<BR /><BR /></P><P>SKY -FIX THIS!!!!</P> Thu, 21 Nov 2024 09:52:22 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4826991#M154215 BlueTim 2024-11-21T09:52:22Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4836776#M154640 <P>Did this get resolved? I have the same issue</P> Fri, 29 Nov 2024 17:29:30 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4836776#M154640 DMC77 2024-11-29T17:29:30Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4836802#M154642 <P>sadly sky only tells you how to fix it each time, rather than doing something about it permanently.&nbsp; The way to fix it is to fiddle.&nbsp; That's their solution.&nbsp; Fiddle with the settings, restart your TV, restart your router, re attach to the router.&nbsp; All things you would do yourself anyway.</P><P>Eventually i managed to fix it.&nbsp;&nbsp;</P><P>But they won't stop it happening.&nbsp; They need to make a software upgrade to stop it completely.&nbsp; It's clearly a bug.</P><P>&nbsp;</P><P>sorry for venting.</P><P>&nbsp;</P><P>thanks</P><P>tc</P> Fri, 29 Nov 2024 18:14:16 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4836802#M154642 BlueTim 2024-11-29T18:14:16Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4859055#M155835 <P>We have the same issue and I'm finding it unbearably frustrating!&nbsp;<BR /><BR /></P><P>We are on day 4 of it not working and probably the 10th time this year. I think we will end up asking for a refund and swapping it as it's sooooo annoying and not cheap!!&nbsp;</P> Sat, 21 Dec 2024 14:51:40 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4859055#M155835 JJones89 2024-12-21T14:51:40Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4893348#M157690 <P>Same thing here. It's been happening me for a year and every time I muster up the time to sit on the phone with Sky they tell me there's nothing they can do. They will tell me it's my briadband service provider. My broadband service provider is also Sky. In fact, they can't even tell from their screen that I'm also a Sky internet customer. They call me 6 times a year trying to sell me internet, even though I have it from the already. When I ask them to join the 2 accounts they cannot find the internet account. On the issue we are talking about, at least once a week I have to turn everything off at the wall, wait the 5 mins and just carry on. It would be a great service if you could just get someone on the phone to chat to.&nbsp;</P> Sun, 26 Jan 2025 15:37:01 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4893348#M157690 BrendanMc1 2025-01-26T15:37:01Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4893362#M157699 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4315375">@BrendanMc1</a>&nbsp; Initially there is no need to call Sky. &nbsp;Try the following, go to&nbsp;Settings &gt; Start up &amp; standby menu and make sure that the option for&nbsp;"Networked standby mode" to <STRONG>ON</STRONG>. &nbsp;I would also turn <STRONG>OFF</STRONG> the overnight power saving.</P><P>&nbsp;</P><P>Then put Glass to Standby and unplug both your Glass TV and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet.</P><P>&nbsp;</P><P>Hopefully this will help with your issue <span class="lia-unicode-emoji" title=":crossed_fingers:">🤞</span> but if not then maybe bite the bullet and call Sky.&nbsp;</P> Sun, 26 Jan 2025 15:55:21 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4893362#M157699 Fothergill1 2025-01-26T15:55:21Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4893852#M157741 <P>Thanks. I'll try that.&nbsp;</P> Mon, 27 Jan 2025 09:25:53 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4893852#M157741 BrendanMc1 2025-01-27T09:25:53Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4893858#M157743 <P>You shouldn't have to do it though.</P><P>Sky need to investigate and fix the problem&nbsp;</P> Mon, 27 Jan 2025 09:36:31 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4893858#M157743 BlueTim 2025-01-27T09:36:31Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4899720#M157945 <P>Mine is a pain the bahookie too. So frustrating that NOTHING seems to work long term.</P><P>Router off, router on. TV off, TV on, swapping ethernet cables. Unplugging cable from back of TV, plugging them back in (not easy due my TV location and the weight of 55" Skyglass TV).</P><P>Also, as i have cameras using wifi, if i restart the router i them have to redo the internet link to these.</P><P>&nbsp;</P><P>I have Sky Broadband, Sky Internet too so you would assume......i know, i know....that it would all just WORK!&nbsp;</P><P>&nbsp;</P><P>As i type this, my internet is going at full pelt (for my area anyway) but my TV is up and down.&nbsp;</P> Sun, 02 Feb 2025 10:31:46 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4899720#M157945 davidjshalliday 2025-02-02T10:31:46Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4899804#M157946 <P>I went back to the beginning and reset everything, it does work now but I have to use the sky remote to select HDMI output for virgin router</P> Sun, 02 Feb 2025 12:26:06 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4899804#M157946 DMC77 2025-02-02T12:26:06Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4916241#M159439 <P>It's not as simple here as turning the router off as then need to reset all the boosters (x6) in the house as well...&nbsp;</P><P>Please can sky find a more technical solution than turning off &amp; on again?&nbsp;</P> Wed, 19 Feb 2025 17:51:08 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4916241#M159439 Mazzy_S 2025-02-19T17:51:08Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4916249#M159441 <P>it is not resolved and they won't resolve it all the time their subscribers (victims?) fix it themselves and help each other out by posting advice on here.&nbsp; All the time we do that, they don't have to.&nbsp; I moved to sky glass because i got a new fibre broadband service.&nbsp; But with that comes options - many options.&nbsp; I'm already almost a year into my sky glass contract.&nbsp; After another year I will be able to weigh up my options and go to another provider which will be a shame as I am a Sky VIP customer all the way back to the analogue days.</P><P>If they don't show some more concern or reaction to this I'll walk.</P> Wed, 19 Feb 2025 18:02:11 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4916249#M159441 BlueTim 2025-02-19T18:02:11Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4916570#M159471 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4334758">@Mazzy_S</a>&nbsp;</P><P>&nbsp;</P><P>is there a reason you have 6 boosters? They are not very efficient - it maybe worth connecting your glass tv via Ethernet or powerline adapters directly to the router.&nbsp;<BR /><BR /></P><P>also a better alternative to boosters is a wifi mesh system&nbsp;</P> Thu, 20 Feb 2025 07:00:48 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4916570#M159471 Jporch316 2025-02-20T07:00:48Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4979368#M164440 <P>I have yhe same problem with my 558nch SkyGlass TV. It randomly disconnects or loses Internet connection. I have ethernet plugged in and have test independently with each, the WiFi and ethernet. I have done all the resetting to the TV and checked cable ect. My Sky super fast broadband with new router works great with other device, no pro lem with Internet. I think there is a software glitch with the way SkyGlass works with the Internet. Wondering if anyone has had this problem with Sky Glass 2nd gen TVs?</P> Fri, 09 May 2025 13:47:46 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4979368#M164440 PhilRichie 2025-05-09T13:47:46Z https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4979374#M164443 <P>I'm not using 2nd Generation. As I got my 55inch in December 2024..</P> Fri, 09 May 2025 13:50:08 GMT https://helpforum.sky.com/t5/Sky-Glass/My-sky-glass-Tv-has-stopped-connecting-to-the-internet-but-my-router-works-fine-for-my-laptop/m-p/4979374#M164443 PhilRichie 2025-05-09T13:50:08Z