topic Re: Itv live keeps freezing in Sky Glass

Itv live keeps freezing

AbsB — Thu, 26 Jun 2025 18:07:21 GMT

Does anyone else having issues with watching ITV as it keeps freezing. It seems to only be itv no other channel.

Re: Itv live keeps freezing

Liskkitten — Thu, 26 Jun 2025 20:01:52 GMT

Yep, having same issue

Re: Itv live keeps freezing

peter-marlow+1966 — Thu, 26 Jun 2025 20:18:51 GMT

Nope my is working fine

Re: Itv live keeps freezing

TrevM76 — Thu, 26 Jun 2025 20:20:28 GMT

Currently watching sky Action movies and the amount of freezing is ridiculous. Every couple of minutes the screen goes blank and the film goes back about 3 seconds. I have run the checker on the sky page but it says everything is fine.

What is going on??

Re: Itv live keeps freezing

BenJoBanjo — Fri, 27 Jun 2025 11:09:54 GMT

@TrevM76 wrote:
Currently watching sky Action movies and the amount of freezing is ridiculous. Every couple of minutes the screen goes blank and the film goes back about 3 seconds. I have run the checker on the sky page but it says everything is fine.

What is going on??

Your broadband connection speed is probably fluctuating too much.

Check your network using the Netflix app - open the app and go to the get help menu and run a network test. What speed is reported?

Glass needs a constant minimum of 25Mbps to run reliably. Anything less will be prone to issues.

Re: Itv live keeps freezing

Abdn607 — Fri, 27 Jun 2025 14:01:15 GMT

Hi,

Mine was doing this yesterday on the same channel.

Ok on every other channel.

Connection speed was fine and connected through ethernet

Re: Itv live keeps freezing

lettice — Fri, 27 Jun 2025 14:24:21 GMT

@TrevM76 wrote:

Currently watching sky Action movies and the amount of freezing is ridiculous. Every couple of minutes the screen goes blank and the film goes back about 3 seconds. I have run the checker on the sky page but it says everything is fine.

What is going on??

@TrevM76

@Abdn607

Yes, there were some problems with that channel yesterday on a few platforms apparently.

Is it working ok for your today ?

Re: Itv live keeps freezing

Trapdoor — Fri, 27 Jun 2025 23:22:19 GMT

Currently trying to watch Red Sparrow on Film 4 HD and it is almost unwatchable due to freezing and stuttering.

And no, it's not my internet as I have gigabit fibre, my Glass being connected directly to my router.

Finding this, and 'technical fault' messages are getting more prevalent. I've been a Glass customer from the first week of service, and it's frustrating that these kind of issues are still happening!