topic Re: Sky Glass Air turns itself on from standby for a few seconds in Sky Glass

Sky Glass Air turns itself on from standby for a few seconds

gr1340 — Wed, 25 Jun 2025 13:11:26 GMT

I have the glass air and for some reason it keeps turning on for a few seconds then turns off again.
The screen is black and the backlight is on but nothing else appears and it is only for a couple of seconds.
I have just unplugged it for a couple of minutes to see that helps but just wondered if anyone else had the same issue.

Moderator note: subject of thread updated to better reflect the conversation

Re: Sky Glass Air turns on then off every 30 minutes

Anonymous — Sun, 22 Jun 2025 20:29:19 GMT

@gr1340 Is motion activation turned off in the settings?

I have a vague memory of someone saying it did this after an update. Is it happening often?

Re: Sky Glass Air turns on then off every 30 minutes

gr1340 — Sun, 22 Jun 2025 20:54:19 GMT

The air doesn't have motion activation like the normal glass

Re: Sky Glass Air turns on then off every 30 minutes

Anonymous — Sun, 22 Jun 2025 21:43:00 GMT

@gr1340 Fair enough. Wasn't aware of that.

Is this turning on and off happening frequently though? I remember on my Gen One that it would do the same from time to time but it would only be once, then not happen again for a while.

Re: Sky Glass Air turns on then off every 30 minutes

Jporch316 — Mon, 23 Jun 2025 07:19:20 GMT

@gr1340 wrote:
I have the glass air and for some reason it keeps turning on for a few seconds then turns off again.
The screen is black and the backlight is on but nothing else appears and it is only for a couple of seconds.
I have just unplugged it for a couple of minutes to see that helps but just wondered if anyone else had the same issue.

Hi @gr1340

I have escalated your post to the sky community online support team

plrsse lookout for an invitation to chat with them

Re: Sky Glass Air turns on then off every 30 minutes

Morphi — Tue, 24 Jun 2025 10:32:12 GMT

Mine does it very occasionally several times in the last week with 2x different TV's) there is usually a freeze just before.

Re: Sky Glass Air turns black every 30 minutes

gr1340 — Wed, 25 Jun 2025 08:36:44 GMT

Whoever updated the subject has got it wrong.

The TV is in standby and it turns ON for a few seconds. The screen is black but the backlight is on, after a few seconds, it turns OFF and back into standby.

Re: Sky Glass Air turns itself on from standby for a few seconds

KevNewMedia — Wed, 25 Jun 2025 13:15:27 GMT

Hi @gr1340

Welcome to the Sky Community, and thanks for sharing your post.

It was myself who amended the title, based on the information provided initially. I hadn't realised that the TV was on standby when this happens, so I've modified the title again 👍

Re: Sky Glass Air turns itself on from standby for a few seconds

KevNewMedia — Tue, 30 Sep 2025 12:54:54 GMT

We've escalated this problem to our support teams @gr1340 and when we have more information, we'll update your thread.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Workaround:

Some people have found by switching off the mic on the TV, this seems to resolve the issue. We continue to investigate and provide a fix, however if this is troublesome for you, this may help to stop the problem temporarily. If you do this, you can still use voice control through your remote control.

Re: Sky Glass Air turns itself on from standby for a few seconds

KevNewMedia — Thu, 26 Jun 2025 07:12:41 GMT

Hi @gr1340

Can I ask how often this is happening?

Re: Sky Glass Air turns itself on from standby for a few seconds

gr1340 — Thu, 26 Jun 2025 07:15:52 GMT

Morning.

It happens at least every hour, I initially thought it was HDMI CEC related as it was connected to my AVR but I disconnected that a few days ago and it still happens.

Re: Sky Glass Air turns itself on from standby for a few seconds

KevNewMedia — Thu, 26 Jun 2025 12:12:17 GMT

@gr1340 wrote:

Morning.

It happens at least every hour, I initially thought it was HDMI CEC related as it was connected to my AVR but I disconnected that a few days ago and it still happens.

Hi @gr1340

Can you advise if you see any on-screen messages when this happens?

To enable us to understand the problem better, can you test switching off this feature and let me know how you get on?

Re: Sky Glass Air turns itself on from standby for a few seconds

gr1340 — Thu, 26 Jun 2025 13:10:44 GMT

No messages, just a completely blank screen for a couple of seconds.

I will try turning off voice control and report back.

Re: Sky Glass Air turns itself on from standby for a few seconds

DarrenB7 — Sat, 28 Jun 2025 08:33:43 GMT

We had this happening last night on our Sky Glass Air, screen would flash really bright (thought it was lightening outside initially) then screen backlight would turn on for about a second (nothing on the screen) then would go off again. Seemed to do it every 5 minutes or so. Restarting device did not solve it so powered off in the end. On software build version QS038.003.00P.

have turned the microphone off and see how it is tonight, suspect won't notice it again until room is dark.

Re: Sky Glass Air turns itself on from standby for a few seconds

KevNewMedia — Mon, 30 Jun 2025 08:10:44 GMT

Morning @gr1340 @DarrenB7

Have you seen the issue since switching that feature off?

Re: Sky Glass Air turns itself on from standby for a few seconds

DarrenB7 — Mon, 30 Jun 2025 09:01:40 GMT

Mine has been ok the last couple of nights with the microphone off!

Re: Sky Glass Air turns itself on from standby for a few seconds

gr1340 — Mon, 30 Jun 2025 10:49:41 GMT

I did a full factory reset a few days ago and it hasn't happened since.

Re: Sky Glass Air turns itself on from standby for a few seconds

Nathans500 — Sun, 20 Jul 2025 23:05:50 GMT

I have this issue as well with my glass air, every night while in bed it lights up the room for 2/3 seconds then turns off again

Re: Sky Glass Air turns itself on from standby for a few seconds

AlySmyth — Wed, 27 Aug 2025 22:25:23 GMT

I too have the same issue. Only notice it at night but its doing it every night. Any response regarding whether turning the mic off has improved things?

Re: Sky Glass Air turns itself on from standby for a few seconds

Chel91 — Tue, 02 Sep 2025 17:39:29 GMT

I'm still having the same problem has there been any updates?