topic Re: Netflix hacked in Sky Glass

Netflix hacked

stanners69 — Wed, 25 Jun 2025 21:31:55 GMT

I'm really confused I just opened netflix on glass and there were four extra profiles all in Spanish, I've deleted them but my profile is still playing in Spanish, there's only me and my partner in the house, now I can't log in any advance on what's going on and how to sort it

Re: Netflix hacked

MarkGoldsmith — Wed, 25 Jun 2025 21:40:04 GMT

You need to contact Netflix customer support to get them to sort out your Netflix account (https://help.netflix.com/en/contactus) . Once they have done this you need to change the password on that Netflix account. Also if you have used the same combination of email address and that password on any other account i'd suggest changing that password on all other accounts where you are also using it.

Re: Netflix hacked

mikealanr — Wed, 25 Jun 2025 21:40:46 GMT

Hi @stanners69

Sky only manage the billing side of your netflix account and have no access to manage credentials. You will need to speak to netflix to recover your account as outlined here: https://help.netflix.com/en/node/111934 and here: https://help.netflix.com/en/node/18

MikeAlanR