topic Re: Lines in Sky Glass

Lines

Abdn607 — Thu, 19 Jun 2025 18:40:56 GMT

Hi everyone.

Just received my Sky glass gen 2 65inch on friday.

Just noticed that there are lines on the screen on every channel/menu.

Ive changed the picture settings and tried custom but still there.

This is a close up picture attached.

Cant see them so noticeable sitting further away.

Any suggestions

Re: Lines

Jporch316 — Thu, 19 Jun 2025 18:42:52 GMT

@Abdn607 wrote:
Hi everyone.
Just received my Sky glass gen 2 65inch on friday.
Just noticed that there are lines on the screen on every channel/menu.
Ive changed the picture settings and tried custom but still there.
This is a close up picture attached.
Cant see them so noticeable sitting further away.
Any suggestions

if you pull the plug for 10 minutes see the lines still visible ?

if so you possibly have a defective panel in your tv ..... you may want to contact sky to initiate troubleshooting and potential warranty swap

Re: Lines

Abdn607 — Thu, 19 Jun 2025 19:03:55 GMT

Any idea why the photo attached isn't showing?

Re: Lines

Jporch316 — Thu, 19 Jun 2025 19:05:10 GMT

@Abdn607 wrote:
Any idea why the photo attached isn't showing?

Normally have to wait for it to be approved by a moderator........

Re: Lines

lettice — Thu, 19 Jun 2025 19:13:38 GMT

@Jporch316 wrote:

@Abdn607 wrote:

Any idea why the photo attached isn't showing?

Normally have to wait for it to be approved by a moderator........

I've approved the image.

It got rejected earlier by someone.

The pic does look odd at first glance, but in the context it is showing the lines on the screen.

Re: Lines

Dazzasky — Thu, 19 Jun 2025 19:20:56 GMT

@Jporch316 wrote:
@Abdn607 wrote:
Hi everyone.
Just received my Sky glass gen 2 65inch on friday.
Just noticed that there are lines on the screen on every channel/menu.
Ive changed the picture settings and tried custom but still there.
This is a close up picture attached.
Cant see them so noticeable sitting further away.
Any suggestions
if you pull the plug for 10 minutes see the lines still visible ?

if so you possibly have a defective panel in your tv ..... you may want to contact sky to initiate troubleshooting and potential warranty swap

Oh dear, I would send that straight back @Jporch316 I wouldn't keep that screen under any circumstances.

Re: Lines

Jporch316 — Thu, 19 Jun 2025 19:21:59 GMT

@Dazzasky wrote:
@Jporch316 wrote:
@Abdn607 wrote:
Hi everyone.
Just received my Sky glass gen 2 65inch on friday.
Just noticed that there are lines on the screen on every channel/menu.
Ive changed the picture settings and tried custom but still there.
This is a close up picture attached.
Cant see them so noticeable sitting further away.
Any suggestions
if you pull the plug for 10 minutes see the lines still visible ?

if so you possibly have a defective panel in your tv ..... you may want to contact sky to initiate troubleshooting and potential warranty swap

Oh dear, I would send that straight back @Jporch316 I wouldn't keep that screen under any circumstances.

Yes definitely now we can see the photo .......

Re: Lines

peter-marlow+1966 — Thu, 19 Jun 2025 19:41:06 GMT

I would call sky ASAP and ask for a replacement, that does not look good to me

Re: Lines

Abdn607 — Thu, 19 Jun 2025 19:53:14 GMT

Will give them a call.

What would be causing that?

Re: Lines

Anonymous — Thu, 19 Jun 2025 20:31:01 GMT

@Abdn607 Just a faulty panel. Happens from time to time. I had to send my first Gen Two set back due to a panel fault after less than a week.