topic Backlight in Sky Glass

Backlight

Abdn607 — Thu, 19 Jun 2025 19:05:08 GMT

Hello,

Any idea why auto backlight control doesn't stay on?

Keeps just reverting back.

Re: Backlight

Jporch316 — Thu, 19 Jun 2025 19:06:42 GMT

@Abdn607 wrote:
Hello,

Any idea why auto backlight control doesn't stay on?

Keeps just reverting back.

It's a bug in a recent firmware update - under investigation at the moment hopefully fixed soon

Re: Backlight

Anonymous — Thu, 19 Jun 2025 21:03:35 GMT

@Jporch316 Weird. I thought it was fixed. I was able to turn mine to Off after getting the latest update.

@Abdn607 What build version number is your TV running? (Settings - System Management). Mind you, as you'll be sending your faulty TV back it's the least of your worries!

Re: Backlight

Jporch316 — Thu, 19 Jun 2025 20:42:02 GMT

@Anonymous wrote:
@Jporch316 Weird. I thought it was fixed. I was able to turn mine to Off after getting the latest update.

@Abdn607 What build version number is your TV running? (Settings - System Management)

Any updates are rolled out in batches - sometime s over many weeks

users will often be on different versions

Re: Backlight

Abdn607 — Mon, 23 Jun 2025 16:56:20 GMT

Received my replacement tv today and no lines this time so all good.

Unfortunately the backlight problem is still there so hopefully that will be fixed soon.