topic Re: Losing connection in Sky Glass

Losing connection

OGBO — Sun, 15 Jun 2025 17:36:01 GMT

The TV screen seems to be going off and showing black screen several

timea a day. Whilst it's only distrusted for about 10 seconds and then it comes back on, WHY is this happening?

Re: Losing connection

Anonymous — Sun, 15 Jun 2025 17:42:21 GMT

@OGBO How are you connected? WiFi or Ethernet? If by WiFi, try using ethernet as it gives a more stable connection and if you connect by ethernet make sure you turn WiFi off in the settings.

Re: Losing connection

Dave1234567891 — Sun, 15 Jun 2025 17:45:17 GMT

This is also happening to me 900mb full fibre, connected by Ethernet. Yet another sky puck problem. @@Sky let me out of my contract so I can go back to Virgin. Worth the extra for no lip sync issues, no pictures drop out. Or even just fix the issues!!

Re: Losing connection

OGBO — Sun, 15 Jun 2025 18:09:17 GMT

Unfortunately Ethernet is not an option for us but thanks for response

Re: Losing connection

OGBO — Sun, 15 Jun 2025 18:11:43 GMT

It's a nightmare especially the price being charged for the services.
I've been with Sky for years and don't really want to switch provider BUT maybe something I need to look into.
problem being is I have Sky glass and not sure what would happen if I left!?

Re: Losing connection

Anonymous — Sun, 15 Jun 2025 18:36:10 GMT

@OGBO You can have any ISP to run Glass/Stream. I'm with Vodafone and have no issues with my internet with them (unlike Sky with whom I had real speed issues, which did mean I could terminate the contract early without penalty).

If you can't run ethernet to Glass, one option is to buy a pair of Powerline adapters and two ethernet cables. Plug one adapter in by your router and then run an ethernet cable from the router to adapter. Plug the other in near your Glass and run the other ethernet cable from adapter to Glass. Turn WiFi off in settings.

It really does make a difference to the stability of your connection. When I first got Glass in Dec 2021 I had issues with connection for the first week on WiFi, I went to ethernet and have barely had a connection issue since.

You basically own your Glass, so if you cancelled your TV viewing, you would still have to pay any outstanding loan amount each month until it's paid off. The way you use the Glass would change, as outlined here:

https://www.sky.com/help/articles/sky-glass-without-a-subscription

Re: Losing connection

Jporch316 — Sun, 15 Jun 2025 18:59:28 GMT

@Dave1234567891 wrote:
This is also happening to me 900mb full fibre, connected by Ethernet. Yet another sky puck problem. @@Sky let me out of my contract so I can go back to Virgin. Worth the extra for no lip sync issues, no pictures drop out. Or even just fix the issues!!

The Ethernet adapter is 100mb on the puck. Try turning off wifi in the settings if you are using Ethernet

or try switching to WiFi

Re: Losing connection

Dave1234567891 — Sun, 15 Jun 2025 19:28:55 GMT

Switched to Ethernet (at skys recommendation) from WiFi, didn't solve the issue. 100mbps should be plenty, it's just a joke and Sky don't care.