topic Re: Sky live camera not working in Sky Glass

Sky live camera not working

Sarah467 — Fri, 06 Jun 2025 19:35:52 GMT

my sky live was delivered today, I've tried setting it up and this is what I've got. It's in HDMI 1, when I plug it in the red light come on, started flashing and then went off and that's it. Nothing else is happening. Any ideas on how to sort it?

Re: Sky live camera not working

peter-marlow+1966 — Fri, 06 Jun 2025 19:59:51 GMT

Try going to settings and going to system management open that go to restart and then restart device, also just a check have you got the usb lead on the camera plugged in to the tv, restarting the tv should work if not you my need to ring sky for help

Re: Sky live camera not working

Sarah467 — Fri, 06 Jun 2025 20:03:07 GMT

Ive already tried that and I've tried unplugging the tv, leaving it for a few minutes and then plugging it back in. Thank you though. I'll have to contact sky I think.

Re: Sky live camera not working

peter-marlow+1966 — Fri, 06 Jun 2025 20:05:27 GMT

I have also escalated this to keep a look out for an invite in the next 48 hours

Re: Sky live camera not working

Addie15 — Sat, 07 Jun 2025 10:25:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Sarah467.

Re: Sky live camera not working

peter-marlow+1966 — Sat, 07 Jun 2025 10:31:28 GMT

You have been sent an invite