topic Re: Netflix account not linking in Sky Glass

Netflix account not linking

Biedains — Sat, 24 May 2025 18:27:41 GMT

I have just joined and setup sky scream but my Netflix account is not linked. I have followed all online instructions and only logged in with this account. I have not logged into another sky box or to with it.

it is not linked and Netflix does not show sky as the billing method

Hope Somebody can help!

Thanks!

Re: Netflix account not linking

Anonymous — Sat, 24 May 2025 18:52:55 GMT

Unfortunately I think you will need to contact Sky to resolve this.

Re: Netflix account not linking

Jporch316 — Sun, 25 May 2025 06:21:08 GMT

@Biedains wrote:
I have just joined and setup sky scream but my Netflix account is not linked. I have followed all online instructions and only logged in with this account. I have not logged into another sky box or to with it.

it is not linked and Netflix does not show sky as the billing method

Hope Somebody can help!

Thanks!

Hi @Biedains

welcome to the forum! I have escalated your issue to the online sky community support team. Please lookout for an invitation to chat ....

Re: Netflix account not linking

Biedains — Sun, 25 May 2025 06:23:42 GMT

Thank you both!

Re: Netflix account not linking

Greenfingers001 — Sun, 25 May 2025 07:55:15 GMT

Thanks for escalating this. We’ve sent @Biedains an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Netflix account not linking

Biedains — Sun, 25 May 2025 10:31:01 GMT

This whole process is infuriating between sky and Netflix I've been speaking to support (initially sky then sky asked to speak to Netflix) for hours and got absolutely nowhere with fixing this. Incredibly frustrating and a massive waste of time.

Re: Netflix account not linking

Anonymous — Sun, 25 May 2025 10:33:41 GMT

@Biedains A case of the left hand not knowing what the right is doing it seems!

Re: Netflix account not linking

MarkGoldsmith — Sun, 25 May 2025 20:59:33 GMT

@Anonymous wrote:
@Biedains A case of the left hand not knowing what the right is doing it seems!

Which is unfortunately quite typical when it involved 2 different companies having to engage with each other.

Re: Netflix account not linking

AzeemSarwar — Thu, 29 May 2025 22:25:05 GMT

Hi @Biedains , were you able to link netflix to your sky account? I've got the same issue

Re: Netflix account not linking

Biedains — Fri, 30 May 2025 10:08:37 GMT

Hi Azeem

Unfortunately not. Not at all impressed with Sky or Netflix, they've been entirely no help with this.

I cancelled my Netflix for now so I am not double billed and hope it will

link when this expires.

Re: Netflix account not linking

RodD1 — Sat, 31 May 2025 19:11:05 GMT

I have the same issue, had my Ouck for almost 2 weeks and Neflix Still says I need an active subscription Sky say its on my account, Netflix say Sky havnt linked the accounts right and it need activating.

Almost an hour on the phone today and was told by Sky that its because my Netflix password needed to be reset - how would this ever be the solution, I did reset it and yes, it didnt work. Now been told to refresh the apps and wait 24 hours. Its just a big circle I keep going round in and cannot get this fixed.

Does anyone know exactly what I need to tell Sky to get Netflix linked as it must be easier than this.

Thanks

Re: Netflix account not linking

AzeemSarwar — Sat, 31 May 2025 19:25:26 GMT

I moved over from Virgin and had my Netflix account through them. On the night of deactivation, my Virgin account deactivated and I received an email from Netflix to update my payment method.

The next day, my Sky account went live and I've had the Netflix activation issue from minute 1. A helpful sky advisor has tried all sorts to get Netflix to work but nothing has worked yet.

Netflix are adamant I need an activation code but Sky's response is that they don't provide this. I think I've read that Sky Q customers get an activation email but I have the essential tv pack on Sky Stream and I'm paying extra for Netflix to remove the ads.

The Sky advisor suggested to close my Netflix account and create a new login but this hasn't worked either. My account is now stuck at selecting a plan and to make payment direct with Netflix.

Surely, there is a better way to link Netflix to your Sky pack as this forum and reddit are flooded with users complaining about this very same issue. But I've still not seen a resolution...

Re: Netflix account not linking

Carolh65 — Tue, 03 Jun 2025 21:35:07 GMT

I'm having the same issue. I've even onto both Sky and Netflix and I'm getting nowhere. I'm thinking of cancelling my Sky and Netflix subscription because I've had enough of this

Re: Netflix account not linking

AzeemSarwar — Tue, 03 Jun 2025 21:52:59 GMT

Right... my Netflix is now up and running. The Sky advisor in technical support escalated my issue to another team like I said in my post from last week and I'm still awaiting to hear back.

Running out of patience, I DM'd the Sky Help Team on X/Twitter today and they confirmed that my issue was being looked at by the technical support team. The X/Twitter team also said they'll raise my issue with the "back office support team".

I haven't heard back from either the technical support team or the X/Twitter team but when I opened the Netflix app this evening there was a message on the screen that I have Netflix included in my Sky package and to login.

Hope this helps anyone in the same situation

Re: Netflix account not linking

Carolh65 — Wed, 04 Jun 2025 09:15:52 GMT

I've put a complaint into Sky now, so hopefully this will resolve the issue, it really shouldn't be this hard. Every other app has linked easily and successfully, so I don't know why this is such a problem.

ill let you know the outcome 😀

Re: Netflix account not linking

RodD1 — Mon, 09 Jun 2025 09:11:46 GMT

Finaly found out from Sky thet they have an issue linking accounts to Netflix and this is under investigation. The customer support person I spke to has advised they have had a number off issues with this over the last month and the tech temas at Sky and Netflix are working to identify the issue.

The good news is that my accounts have now linked and are working.

Re: Netflix account not linking

JOLS1 — Sat, 01 Nov 2025 15:37:34 GMT

I signed up to sky back in Summer and tried linking my netflix account. Assumed all was good until ive just seen on my bank statement that Netflix are still charging me. Been on to their chat bot and got nowhere. They've now told me to contact sky as they dont know why its not linked. Rang sky and in a queue and im not sitting in a queue for 45 mins.

Anyone else know how to fix this?

Re: Netflix account not linking

Jporch316 — Sat, 01 Nov 2025 19:07:20 GMT

@JOLS1

Have you tried everything in the link below ?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

apparently the less busy times to call sky are first thing or last thing in the day

Re: Netflix account not linking

siobhanb92 — Tue, 24 Feb 2026 09:18:08 GMT

How did you get your accounts linke din the end? I am having the same issue and going round in circles with sky and netflix, neither of who want to take responsibility for the issue

Re: Netflix account not linking

siobhanb92 — Tue, 24 Feb 2026 09:19:31 GMT

Did this work? I am currently having the same issue with the accounts not linking and i am going round in circles trying to get this resovled. Netflix say conatct Sky. I spent an hour on the phone to sky and was transferred 5 times to someone else, twice to the same person who was really unhelpful. Then the last person i spoke to said it would be linked in 24 hours, which has not happened. Its absolutely ridiculous.