topic Re: Sky Q Gift… Where is ours? in Sky Glass

Sky Q Gift… Where is ours?

82bit — Sat, 31 May 2025 19:21:41 GMT

//Edited to add: I'm a Glass/Stream user. A mod has (unhelpfully) moved this post here for some reason. The point I'm making is Sky recognised the service disruption for satellite customers and gave them a small token as an apology. They did not do anything when they bricked the Glass/Stream devices a few weeks back.

I see Sky gifted Q customers a Sky Store buy & keep for the service disruption a couple of weeks back. Where is our 'gift' from when Sky bricked all of our devices with a dodgy software update and left us users to sort it out ourselves a couple of months back? Stinks a bit if you ask me...

Re: Sky Q Gift… Where is ours?

lettice — Sat, 31 May 2025 19:21:15 GMT

@82bit wrote:

I see Sky gifted Q customers a Sky Store buy & keep for the service disruption a couple of weeks back. Where is our 'gift' from when Sky bricked all of our devices with a dodgy software update and left us users to sort it out ourselves a couple of months back? Stinks a bit if you ask me...

Have moved your post to this ongoing discussion thread.

Read this thread, namely the answered post to find out where to go on your Sky Q box to claim your free gift.

See in your signature you mention Sky Gkass and pucks, assume you have you moved back to Sky Q?

edit:

The Sky Q gift ends at close of play today, so you need to be quick in claiming it.

Re: Sky Q Gift… Where is ours?

Chodley — Sat, 31 May 2025 19:15:33 GMT

@82bit wrote:
I see Sky gifted Q customers a Sky Store buy & keep for the service disruption a couple of weeks back. Where is our 'gift' from when Sky bricked all of our devices with a dodgy software update and left us users to sort it out ourselves a couple of months back? Stinks a bit if you ask me...

My Q box was never bricked by a software update. Not sure what you're referring to?

Re: Sky Q Gift… Where is ours?

Daniel0210 — Sat, 31 May 2025 19:18:22 GMT

@82bit wrote:

Where is our 'gift' from when Sky bricked all of our devices with a dodgy software update and left us users to sort it out ourselves a couple of months back? Stinks a bit if you ask me...

@82bit

That issue isn't being discussed on this thread. Not sure I remember a dodgy software update affecting lots of customers.,

Re: Sky Q Gift… Where is ours?

mike+simmonds — Sat, 31 May 2025 19:54:57 GMT

Thanks for clarifying with your edit @82bit

Re: Sky Q Gift… Where is ours?

GD1 — Sat, 31 May 2025 20:31:47 GMT

@82bit Post moved back to where it was in the glass board as it's a seperate question about the Glass outage as previously posted.

Re: Sky Q Gift… Where is ours?

Anonymous — Sat, 31 May 2025 20:57:52 GMT

@82bit Which Glass issue are you talking about? The one with the Prime Video workaround due to the firmware? If so, I'm waiting until it's confirmed as fixed before I speak to Sky for something compensatory as it's been nearly two months since I logged it with them. I won't accept a £20 Sky Store gift either. This issue has been going on longer than the few hours Q was out of action.

Re: Sky Q Gift… Where is ours?

GD1 — Sat, 31 May 2025 21:04:13 GMT

@Anonymous There was major outage with Glass in September 2024 with sets not powering up.

Re: Sky Q Gift… Where is ours?

Chodley — Sat, 31 May 2025 22:08:31 GMT

@GD1 wrote:
@Anonymous There was major outage with Glass in September 2024 with sets not powering up.

Aha! Thanks.

Re: Sky Q Gift… Where is ours?

Anonymous — Sat, 31 May 2025 22:42:44 GMT

@GD1 Really? I got away unaffected that time for some reason.