topic Sly glass in Sky Glass

Sly glass

Debgee67 — Sat, 31 May 2025 14:08:18 GMT

Internet working bit not working on sky glass tv

Re: Sly glass

Anonymous — Sat, 31 May 2025 14:15:11 GMT

@Debgee67 Have you tried unplugging the TV? That's usually the first thing to try along with re-booting the router. How do you connect? Is it WiFi or Ethernet? If it's by ethernet ensure WiFi is turned off in the Settings. If it's via WiFi try ethernet as it's a more stable connection.

It could be the issue with the firmware mentioned here:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-etc-works/td-p/4958081

Read the marked answer and the last few pages for a temporary workaround whilst we await the fix to be released.

Re: Sly glass

Jporch316 — Sat, 31 May 2025 15:05:25 GMT

@Debgee67 wrote:
Internet working bit not working on sky glass tv

Hi @Debgee67

@there's a setting on the tv called "reset network settings"

give this a try - it should prompt you to go through the connection process again

worth giving both your tv and router a quick reboot

if you continue to experience issues please report back with the specific error you are getting