topic Disney plus error msg in Sky Glass

Disney plus error msg

Christian12345 — Fri, 30 May 2025 18:58:20 GMT

My Disney plus app doesn't not load. Give me a blank screen woth a error msg

I've refreshed the apps and updated

Pulled the plug for 2 mins

Even did a factory reset

My WiFi is 145 maps

Is this a sky issue and not my side

Re: Disney plus error msg

Anonymous — Fri, 30 May 2025 20:05:11 GMT

@Christian12345 This possible solution sounds odd but try signing out of Prime Video, then doing a restart via the Settings (not a factory reset). There is an issue with the firmware that we're awaiting Sky to fix that seems to be caused by Prime and causes connection issues.

Re: Disney plus error msg

Christian12345 — Sat, 31 May 2025 11:10:58 GMT

Still not working having to use my p24 to watch Disney through my sky TV not good .

Re: Disney plus error msg

lettice — Sat, 31 May 2025 11:18:27 GMT

@Christian12345

The apps refresh can somet8mes take up to 24 hours to complete.

What is the Disney+ error message you get?

Has Disney + worked before on your your Sky Glass TV, or is this a first t8me using?

By the way, it's not recommended doing a factory reset, unless Sky themselves have authorised or you are on a call with Sky while doing so.

A factory set can sometimes cause account type issues going forwards, that only a call to Sky can resolve.
Looks like this time you may have been lucky.

Re: Disney plus error msg

Jporch316 — Sat, 31 May 2025 15:09:55 GMT

@Christian12345

Just to reiterate that on disneys web page you can find all the error codes and what they mean

have you logged in previously with a different account ? As sometimes this can be an issue

Re: Disney plus error msg

peter-marlow+1966 — Sat, 31 May 2025 15:35:41 GMT

Is your tv working OK as you have done a factory reset, when you did the reset were you on the phone with an advisor from sky taking you through it as if not this can cause more problems than it solves to

Re: Disney plus error msg

Christian12345 — Tue, 03 Jun 2025 16:42:28 GMT

Ok will give that a go

Re: Disney plus error msg

Christian12345 — Tue, 03 Jun 2025 16:50:19 GMT

Error code 1026 on the disnet plus app on my sky glass TV

Signing out of prime video and restating didn't work .

Restarting done before dont work

The app worked fine up till the 27th then on the 28th clicked on the app and it just takes me to a blank screen with error 1026 auth service init failure .

And sky glass TV you can del apps witch is silly but hey ho . And ive refreshed 10 times or more. Did a factory reset as I tried everything els but that didn't work just give me the ball ake of signing back Into everything and trying to remember all the passwords again. Shame I have 3 years left of paying off the glass TV hey

Re: Disney plus error msg

Jporch316 — Tue, 03 Jun 2025 17:54:46 GMT

@Christian12345 wrote:
Error code 1026 on the disnet plus app on my sky glass TV
Signing out of prime video and restating didn't work .
Restarting done before dont work
The app worked fine up till the 27th then on the 28th clicked on the app and it just takes me to a blank screen with error 1026 auth service init failure .
And sky glass TV you can del apps witch is silly but hey ho . And ive refreshed 10 times or more. Did a factory reset as I tried everything els but that didn't work just give me the ball ake of signing back Into everything and trying to remember all the passwords again. Shame I have 3 years left of paying off the glass TV hey

@Christian12345

Are you by any chance using a router with a built in vpn? Or are you with an alt net provider that might be using non uk based ip addresses? Might be worth unplugging your router totally for about 30 to 45 minutes to see if it picks up a different IP address .....

which ISP are you with ?