topic Re: Playlist in Sky Glass

Playlist

123Go — Wed, 28 May 2025 20:40:34 GMT

Does anybody know why I am unable to "View All" TV shows within playlist?? It keeps coming up with Let's try that again. Spoke to Sky yesterday and did a complete reset which worked initially but rhe issue has come back today. The Sky chap yesterday said it may have been an issue with the most recent software update hence did the reset.

Re: Playlist

Jporch316 — Thu, 29 May 2025 06:59:39 GMT

Hi @123Go

I have escalated your issue to the online sky community support team. Please look out for an invitation to chat with them

Re: Playlist

Brill+Gill — Thu, 29 May 2025 09:22:08 GMT

Thanks for escalating this. We’ve sent @123Go an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Playlist

darif159cris — Thu, 29 May 2025 10:46:48 GMT

Hello,

You can a recent software update or a network glitch. Try refreshing the apps (Settings > System Management > Refresh Apps), do a soft reset by unplugging the TV for a minute, and check your internet connection.

Re: Playlist

123Go — Thu, 29 May 2025 19:09:33 GMT

Hi. Sorry but where would I find the invite?

Re: Playlist

Jporch316 — Thu, 29 May 2025 19:13:41 GMT

@123Go wrote:
Hi. Sorry but where would I find the invite?

Copied from another post

the team will send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014