topic Re: Favourite Channels in Sky Glass

Favourite Channels

Derang — Fri, 27 Dec 2024 11:12:19 GMT

How can I turn off this new favourite view?

I like to flick through the channels and see what's on, for example I go to 101 for BBC1 and then if I press up on the remote I want to go to BBC2 not the next favourite channel.

Even when I'm on the Home Screen there's a real of live channels, I don't want to only see my most watched channels here, I want to see 101, 102, 103, etc.

Am I alone in this view?

can I change it back to how it was before?

Thanks.

Re: Favourite Channels

Fothergill1 — Fri, 27 Dec 2024 11:48:00 GMT

Hi @Derang I have nothing in my favourites rail and it never shows up so I suspect if you delete any items in your favourites you should no longer be taken to the favourites option.

Re: Favourite Channels

Derang — Sat, 28 Dec 2024 09:45:20 GMT

Thought that had worked, but it just keeps coming back even with no favourites selected.

It might suit people to only see their favourite channels but it doesn't work for me, to be fair I don't watch a lot of live tv but when I do I want to see everything easily not just those channels that I might have watched most in the past.

Re: Favourite Channels

Derang — Sat, 28 Dec 2024 09:52:08 GMT

This is the view in Home Screen it's the tv guide rail. Seems to be if I select a channel from this rail then it goes into favourite mode but if I physically type 101 then it seems to work fine.

i guess I'll just learn to live with it, not a major thing but annoying that it's changed.

rant over, I'll go and get on with my life now 🤣

Re: Favourite Channels

lettice — Sat, 28 Dec 2024 12:13:45 GMT

I like the favourites and use them as my main way of moving through the channels.

Seems you do not like the option.

As mentioned above, delete all the set favourites

Bur also, make sure the refresh option is turned off.

Go to to settings>manage favourite channels and turn off the refresh button.

If left on, that refresh button will keep adding most used channels to your favourites, even if you have not set any favourites.

Re: Favourite Channels

Derang — Sat, 28 Dec 2024 13:14:29 GMT

Yeah that seems to have done the trick, sure I tried that already but seems to be working now 🙂 Thanks

Re: Favourite Channels

Shagrat — Thu, 29 May 2025 06:59:03 GMT

My favourite channels don't save after I switch off my puck. When I turn on, I get a few additional channels that I don't want and some of my saved channels are deleted.
I don't have a refresh option button as suggested in my Manage Favourites menu.

Re: Favourite Channels

lettice — Thu, 29 May 2025 07:14:18 GMT

@Shagrat wrote:

My favourite channels don't save after I switch off my puck. When I turn on, I get a few additional channels that I don't want and some of my saved channels are deleted.
I don't have a refresh option button as suggested in my Manage Favourites menu.

@Shagrat

Go to Settings>Viewing preferences

Scroll down and select Manage favourite channels

The refresh button is at the bottom of the screen, between the Manage and Clear all options.

Re: Favourite Channels

Shagrat — Thu, 29 May 2025 07:29:29 GMT

My screen doesn't look like that. I only have a vertical list and theres no buttons at the botton of the list:

Re: Favourite Channels

lettice — Thu, 29 May 2025 07:43:57 GMT

@Shagrat wrote:

My screen doesn't look like that. I only have a vertical list and theres no buttons at the botton of the list:

That is an old firmware version you may have there.

This feature was pushed out sometime ago via previous firmware/UI releases.

What does you Build version and UI version show in Settings>Systems Management

Re: Favourite Channels

Shagrat — Thu, 29 May 2025 08:25:17 GMT

Build Version = QS035.016.00P

UI = 1.37.3

Re: Favourite Channels

lettice — Thu, 29 May 2025 08:48:51 GMT

@Shagrat wrote:

Build Version = QS035.016.00P

UI = 1.37.3

Your firmware is recent, your UI to me looks like is an older version.

Sky do gradually rollout these to customers and the QSO36 is currently gradually rolling out.

Ive asked Sky in our closed forum area, what they think of why you might have the older style of Favourites.

Re: Favourite Channels

KevNewMedia — Thu, 29 May 2025 15:59:49 GMT

@Shagrat wrote:

Build Version = QS035.016.00P

UI = 1.37.3

Hi @Shagrat

Thanks for coming back to the Community, and thank you for tagging me @lettice

I've escalated your post to our Community Messaging team, and they will be in touch soon. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Favourite Channels

Shagrat — Thu, 29 May 2025 16:02:55 GMT

Thanks, Kev.

I'll keep checking in.👍

Re: Favourite Channels

Addie15 — Thu, 29 May 2025 16:42:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Shagrat.

Re: Favourite Channels

Shagrat — Fri, 30 May 2025 07:06:57 GMT

As suggested by the online Sky advisor, I performed a Factory Reset, which isn't as scary as it sounds and I'm all up and running again with my "Favourites" list sorted.

Many thanks 😀

Re: Favourite Channels

KevNewMedia — Fri, 30 May 2025 07:10:10 GMT

@Shagrat wrote:

As suggested by the online Sky advisor, I performed a Factory Reset, which isn't as scary as it sounds and I'm all up and running again with my "Favourites" list sorted.

Many thanks 😀

That's great news @Shagrat

We don't recommend carrying out a factory reset without guidance from ourselves as it can have unintended consequences, causing problems with your account that requires our back-office support teams; which can cause further delays in getting problems fixed.