topic Re: Paramount problems…! in Sky Glass

Paramount problems…!

Fionay_68 — Tue, 27 May 2025 18:32:13 GMT

Paramount plus app has been working fine but has suddenly stopped working. It says I am signed in but do not have a subscription (which I do, through Sky Cinema). The My Sky app also tells me it active. I have tried signing out and back in also refreshing the app but keep getting a request from Paramount to take out a paid subscription which I don't need to. Any ideas?

Re: Paramount problems…!

Anonymous — Tue, 27 May 2025 18:42:18 GMT

@Fionay_68 Ring Sky.

Re: Paramount problems…!

Jporch316 — Tue, 27 May 2025 19:36:06 GMT

@Fionay_68 wrote:
Paramount plus app has been working fine but has suddenly stopped working. It says I am signed in but do not have a subscription (which I do, through Sky Cinema). The My Sky app also tells me it active. I have tried signing out and back in also refreshing the app but keep getting a request from Paramount to take out a paid subscription which I don't need to. Any ideas?

Hi @Fionay_68

what happens if you try to log in on a different device like a laptop or phone ?

don't get the same message ?

Re: Paramount problems…!

peter-marlow+1966 — Tue, 27 May 2025 19:53:28 GMT

On the my sky app does it say just remove or remove and activate

If it say activate go on to your sky glass tv or puck and open the my sky app on there go to my products and open that and check that the subscription is activated on there

Re: Paramount problems…!

lettice — Wed, 28 May 2025 03:23:51 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount problems…!

Addie15 — Wed, 28 May 2025 10:09:26 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Fionay_68.

Re: Paramount problems…!

Fionay_68 — Wed, 28 May 2025 16:38:28 GMT

Sadly I get the same message😢. Can't seem to get round it.

Re: Paramount problems…!

Addie15 — Wed, 28 May 2025 17:41:04 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future you need help with, please do not hesitate to reach out. Thanks.