topic Re: Faded vertical lines on medium sky glass in Sky Glass

Faded vertical lines on medium sky glass

Jon+irving — Thu, 04 Jan 2024 20:30:13 GMT

Faded vertical lines particularly visible when watching sport. Generally poor colour despite following advice on settings in sky community.

Re: Faded vertical lines on medium sky glass

Fothergill1 — Thu, 04 Jan 2024 23:49:15 GMT

@Jon+irving I don't know if my experience is the same issue as you are having but about 9 months ago I had a faint vertical grey line about 2" wide on my Sky Glass screen. I rebooted Glass and the problem has never re-occurred.

It might be worth you doing the same but it if keeps occurring I suggest you contact Sky about getting your Glass TV replaced under warranty (2 years). To reboot simply unplug Glass for a couple of minutes and then plug it back it and let it reboot which will take about a minute.

Good luck.

Re: Faded vertical lines on medium sky glass

Luce30 — Tue, 16 Jan 2024 22:11:14 GMT

Hi Jon

I have exactly the same issue and have had for around 6+ months now. I've reported to Sky before and was told to reset the picture and wait 24 hours - made no difference. I've factory reset my TV and forced software updates - made no difference.

Sky are now insisting on sending an engineer out who is going to press a few buttons and most likely tell me that my TV needs replacing - yes Sky, I already know this from many forum posts I've read. Im intrigued what more the engineer can do that I haven't already tried when on the phone being guided by technical support, but they allege that the engineers can do more!!!! When I've asked Sky about the TV being replaced, and was in fact told that the advisor was requesting a replacement, the response I got the next day was an engineer must come out. I spoke to the complaints team, well after feeling like being promised the earth by a lady called Karen who promised was going to ring me the next day, the result I got was a TEXT to say that categorically an engineer had to come out. Sorry to rant but I'm fed up of Sky and advisors that never deliver on what they say they're going to at the moment.
I think we've put up with the issue for far too long and the quality should be much better for a TV of the price it is. I appreciate that there are better quality TVs you can purchase out there but I'm sure that doesn't mean that this poor quality and issue is acceptable.
All I can say is don't settle for the good old turn it off and on again, be sure to get Sky to try everything, even replacing the TV if needs be.

Re: Faded vertical lines on medium sky glass

Chrisee — Wed, 17 Jan 2024 08:18:33 GMT

@Luce30 your unit may well need replacing but Sky have told us many units sent back in the past were in fact working properly. Requiring an engineer to approve replacements after the coooling off period is standard practice in the retail TV industry so this isnt that unusual..

Re: Faded vertical lines on medium sky glass

Kevin05 — Thu, 15 Feb 2024 17:13:01 GMT

I've recently stated having this problem. It changes the colour of the subtitles too. Switching on & off has resolved the problem to date.

i will continue to monitor the situation. If it continues will get sky out.

Re: Faded vertical lines on medium sky glass

Fothergill1 — Thu, 15 Feb 2024 17:41:12 GMT

@Kevin05 As per my post above, a reboot resolved the issue for me and luckily it never came back. If it keeps happening then your issue is more serious than mine so you should call Sky for some troubleshooting and possible replacement of your Glass TV assuming it is still within the 24 month warranty period.

Re: Faded vertical lines on medium sky glass

8lex — Sun, 25 May 2025 15:38:52 GMT

I hate to say it, but I think the issue is cheap parts. I have the same issue, and, yes, I had my TV replaced, only to still have the issue. I believe it's the LED panels. It's a shame because it does somewhat ruin the experience. I've decided that if I renew at the end of my contract, I will request a receiver box and then buy a proper TV.

Unfortunately, I don't think there is a fix, other than getting rid of the Sky Glass TV. I've decided not to get to wound up by it and get rid later

Re: Faded vertical lines on medium sky glass

Fothergill1 — Sun, 25 May 2025 16:27:39 GMT

@8lex wrote:
I hate to say it, but I think the issue is cheap parts. I have the same issue, and, yes, I had my TV replaced, only to still have the issue. I believe it's the LED panels. It's a shame because it does somewhat ruin the experience. I've decided that if I renew at the end of my contract, I will request a receiver box and then buy a proper TV.

Unfortunately, I don't think there is a fix, other than getting rid of the Sky Glass TV. I've decided not to get to wound up by it and get rid later

Hi @8lex Exactly what I did 18 months ago and have never regretted the decision. I.sold my Glass and replaced it with a Samsung OLED TV and soundbar which together with a Stream puck gave me a much better viewing experience.