topic Re: Sky VIP Levels in Sky Glass

Sky VIP Levels

Bertie_Hants — Thu, 22 May 2025 15:02:18 GMT

Hello, does anyone know how I can get Sky to reinstate my Sky VIP level as when we have moved onto Sky Stream I have been made a new customer and rather than being a Diamond customer I am a Silver customer. Thanks in advance.

Re: Sky VIP Levels

Mark39 — Thu, 22 May 2025 15:07:19 GMT

@Bertie_Hants I suspect it's fairly common - my tenure and VIP status were reset too. It doesn't happen if you have Sky Broadband apparently. If you give Sky a call, they'll be able to reinstate them for you.

Re: Sky VIP Levels

Bertie_Hants — Thu, 22 May 2025 15:09:08 GMT

Thank you. Do you know how to email them about this issue as I am unable to telephone them. TIA

Re: Sky VIP Levels

Mark39 — Thu, 22 May 2025 15:29:48 GMT

Sky don't generally use email as a means of contacting customer services.

If you're unable to call them, their Accessibility team may be able to help, once you've registered with them: https://www.sky.com/help/articles/contacting-sky-accessibility