topic Re: 3 glass gen 2. All broken in Sky Glass

3 glass gen 2. All broken

Gf3000 — Mon, 19 May 2025 17:56:54 GMT

Honestly. Lost the will now. Had 3 sky glass gen 2 over a 2 week period. All broken. Black screens, purple screens and the final one won't even turn on.

Reversed back to my old tv and puck. Never had a issue with Gen1 Glass so thankfully we kept that on the wall. The Gen2 was for upstairs.

Never want another one. Some serious flaws in this glass tv

Has anyone else had these issues.

Re: 3 glass gen 2. All broken

peter-marlow+1966 — Mon, 19 May 2025 18:06:17 GMT

Sorry to hear you have had such bad luck with your gen 2 tv have you connected sky about this happening again, I personally have had my gen 2 since March and it's working fine

Again sorry to hear about your problems with the tv

Re: 3 glass gen 2. All broken

peter-marlow+1966 — Mon, 19 May 2025 18:08:21 GMT

Keep checking on here I have escalated your post to the sky team they will contact you on here in the next 24 hours

Re: 3 glass gen 2. All broken

Anonymous — Mon, 19 May 2025 18:58:38 GMT

@Gf3000 The black screens are a firmware issue that many, myself included, are experiencing at the moment. Read the marked answer in this thread:

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-etc-works/td-p/4958081

The last couple of pages have a possible workaround while we wait for the fix. It's an issue that's hit customers with both gens of TV.

Re: 3 glass gen 2. All broken

Dazzasky — Mon, 19 May 2025 19:00:53 GMT

@Anonymous wrote:
@Gf3000 The black screens are a firmware issue that many, myself included, are experiencing at the moment. Read the marked answer in this thread:
https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-etc-works/td-p/4958081

The last couple of pages have a possible workaround while we wait for the fix. It's an issue that's hit customers with both gens of TV.

I'm not so sure the OPs issue is necessarily the same as those issues @Anonymous

Re: 3 glass gen 2. All broken

Gf3000 — Tue, 20 May 2025 12:23:44 GMT

Thank you.

Re: 3 glass gen 2. All broken

Gf3000 — Tue, 20 May 2025 18:48:04 GMT

I have contacted sky. Im sending it back and going back to my puck. Had enough now. 3 broken ones is just too much.

Thank you for your replies.

Re: 3 glass gen 2. All broken

schiv85 — Wed, 21 May 2025 09:14:36 GMT

I'm having my 3rd delivered tomorrow because of lines on the screen when attempting to watch football, especially in UHD. Don't have much hope that this one will be any better but hoping I'm wrong.

Re: 3 glass gen 2. All broken

Anonymous — Wed, 21 May 2025 09:24:21 GMT

@schiv85 Are you sure it's not just the way the grass on the pitch is cut?

(I am joking of course. Got my fingers crossed it's third time lucky for you)

Re: 3 glass gen 2. All broken

schiv85 — Wed, 21 May 2025 09:25:34 GMT

haha, you joke but the guy I spoke to on Tuesday genuinly asked me that question. Did have to laugh.

Re: 3 glass gen 2. All broken

Gf3000 — Fri, 23 May 2025 19:36:13 GMT

Honestly, think.these tvs are hopeless. Hope youre luckier than me for the 3rd one

Re: 3 glass gen 2. All broken

chuckles99 — Mon, 03 Nov 2025 14:44:56 GMT

I just today took delivery of a new Sky Glass Gen 2. Nothing but problems. It first said that "due to technical issues I had limited service". I called. They fixed. Now it's stuck of Software Update. I've done 4 o 5 hard resets. I've used an Eternet cable. Each time it hands at the Software Update.

My old Sky Glass is working perfectly. It did a software update over the wifi in seconds. This Gen 2 is a disaster. I wish I had never bought it.

Now try to organise a return

Re: 3 glass gen 2. All broken

lettice — Mon, 03 Nov 2025 14:57:33 GMT

@chuckles99 wrote:

I just today took delivery of a new Sky Glass Gen 2. Nothing but problems. It first said that "due to technical issues I had limited service". I called. They fixed. Now it's stuck of Software Update. I've done 4 o 5 hard resets. I've used an Eternet cable. Each time it hands at the Software Update.

My old Sky Glass is working perfectly. It did a software update over the wifi in seconds. This Gen 2 is a disaster. I wish I had never bought it.

Now try to organise a return

Can you try working your way through this help article around software issue problems, namely trying steps 2 and 3

https://www.sky.com/help/articles/sky-glass-software-error-glass-tv

Re: 3 glass gen 2. All broken

SKEEJ — Wed, 07 Jan 2026 08:58:50 GMT

Yes gen 2 massive screen burn in, theres something horrifically wrong with sky glass

Re: 3 glass gen 2. All broken

TimmyBGood — Wed, 07 Jan 2026 12:52:09 GMT

@SKEEJ wrote:

Yes gen 2 massive screen burn in

Generally speaking LCD panels don't 'burn in': that's a phenomenon observed in plasma and OLEDs (but only after displaying a static image element for a very long time).

What's more likely is referred to as 'Dirty Screen Effect'.

Re: 3 glass gen 2. All broken

SKEEJ — Wed, 07 Jan 2026 12:17:14 GMT

Im fairly certain backlights can burn, maybe not the burn in that happens with images on oled panels, creating pixel by pixel differences, this is on the grid of backlights. Sorry if i used the wrong terminology. The lenses the lights shine through along with the diffusing film over the top can get burnt.

Re: 3 glass gen 2. All broken

SKEEJ — Wed, 07 Jan 2026 12:18:22 GMT

Either way, whatever problem you have with a sky glass, you cannot get it repaired. Simple.

Re: 3 glass gen 2. All broken

TimmyBGood — Wed, 07 Jan 2026 12:54:31 GMT

@SKEEJ wrote:

Either way, whatever problem you have with a sky glass, you cannot get it repaired. Simple.

Unfortunately that's correct outside the two year warranty: within that time Sky replaces the hardware.

Realistically the economics of repairing television sets really doesn't work for anything other than extremely expensive (£2K+) models.

Re: 3 glass gen 2. All broken

SKEEJ — Wed, 07 Jan 2026 12:57:31 GMT

I will stay away from sky for sure, the economics dont come into it, especially when they sell refurbished models. They could repair if they wanted to they just wont. These tvs are cheaper lcds with cheaper backlight. Seems like theyre all ticking time bombs judging by all of the reviews.

Re: 3 glass gen 2. All broken

Yoghurt — Wed, 07 Jan 2026 13:00:01 GMT

@SKEEJ Thank goodness I've got gen 1 and not 2